You can set the cancellation policy through several menus in the Extranet according to the rate model applicable to your property.

With the Per-day Rate Model, you can set the cancellation policy through the Rate Plan, Manage Rates & Availability, and Promo & Campaign menus.

With the Length-of-stay Rate Model, you can only set the cancellation policy through the Rate Plan and Manage Rates & Availability menus.

How to set a cancellation policy on the Rate Plan menu: 

  1. Click the Rates & Availability menu and choose the Rate Plan submenu 
  2. Click the Add New Rate Plan button if you want to make a new rate plan 

Click the Edit icon if you wish to edit the cancellation policy for an existing rate plan 

  1. Fill in the Cancellation Policy that applies to the rate plan 
  2. Click the Add New Rate Plan button to save a new rate plan or the Edit Rate Plan button to save changes 

How to set a cancellation policy on the Manage Rates & Availability menu:

  1. Click the Rates & Availability menu and choose the Manage Rates & Availability submenu 
  2. Click the date you wish to change on the calendar 
  3. Click Set Restrictions & Cancellation
  4. Set the toggle Specific Cancellation Policy on 
  5. Choose and fill in the specific cancellation policy that applies to the date 
  6. Click the Save button to save changes

How to set a cancellation policy on the Promo & Campaign menu:

  1. Click the Promo & Campaign menu and choose the Add New submenu
  2. Choose the type of promo you wish to create 
  3. Answer Yes for the “Do you want to set the specific cancellation policy for this promo?” question
  4. Fill in the specific cancellation policy that applies to the promo
  5. Click the Create Promotion button to save changes
Add New Rate Plan