Setting up additional fees helps improve transparency, reduce manual workload, and prevent miscommunication between your property and guests. It also  allows properties to easily account for government-mandated local taxes or tourism taxes that customers often need to pay upon check-in, ensuring compliance with local regulations and accurate collection of all due amounts.

Follow these steps in the Extranet to configure your additional fees:

  1. Log in to the Extranet
  2. Navigate to the Finance menu
  3. Select Additional Fees at Check-In

On this page, you will find options to manage your fees:

  • Set new additional fees: Add new types of charges specific to your property
  • Turn status ON/OFF: Enable or disable the display of additional fees
  • Overwrite default settings: Adjust pre-configured options if needed

When setting or modifying an additional fee, you will need to provide the following details:

  • Fee type: Specify the nature of the charge (e.g., Local Tax, Tourist Tax, Resort Fee)
  • Charge type (choose one):
    • Per Guest: The fee applies to each guest
    • Per Room: The fee applies per room
  • Charge period type (choose one)
    • Per Night: The fee is charged for each night of the stay
    • Per Stay: The fee is a one-time charge for the entire stay
  • Amount calculation type:
    • Percentage: The fee is a percentage of a specified amount
    • Fixed Amount: The fee is a set monetary value
  • Amount: Enter the specific value (percentage or fixed amount) in your setup currency

Ensuring these fees are accurately set up helps provide guests with clear information, leading to a smoother check-in process and preventing potential disputes over payment amounts. Additionally, it’s necessary to regularly review your additional fee settings to ensure they align with your property’s policies and local regulations.

A few quick steps can make a big difference in streamlining your operations. Take action today!

Set Up Additional Fees