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Is the data I see displayed in real time?
Since the data needs to be processed before being displayed, it does not appear in real time. This is how we process the data:
– Daily data
The data will be updated every 16:00 GMT+7 one day after the check-in date.
Example: The data for bookings with a check-in date on 10 March 2024 will appear on 11 March 2024 at 16:00 GMT+7.
– Weekly & monthly data
The data will be processed on the first day (at 16:00 GMT+7) of the following week or month.
Example: The data for bookings with a check-in date in March 2024 will appear on 1 April 2024 at 16:00 GMT+7.
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Why do I see empty ADR data?
You may not see the ADR data because your property has a static rate plan. You can only see the revenue and room nights if your property has a static rate plan.
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What is tiket Green and how to join the program?
As a public company listed on the Indonesia Stock Exchange (IDX), tiket.com and Blibli are committed to implementing ESG practices throughout all our business activities. ESG represents a business practice that takes into account the impacts on environmental, social, and corporate governance.
Through the tiket Green program, we invite you to take part in our collective effort towards sustainable tourism by implementing simple steps that you can apply to your property.
In collaboration with Sebumi, we have created the tiket Green accommodation assessment indicators based on the standards set by the Global Sustainable Tourism Council and the Green Hotel program from the Indonesian Ministry of Tourism and Creative Economy (Kemenparekraf) across six main categories:
- Food
- Provide local food and drinks from the local area, including seasonal menus
- Availability of vegan and vegetarian menu
- Practice an efficient food and drinks inventory management and minimize food waste
- Water
- Implement innovations such as using rainwater as an alternative water source, recycling greywater, and providing non-bottled drinking water facilities
- Promote water conservation campaigns to employees and guests, and consistently monitor water consumption
- Energy
- Use energy-efficient electronic devices (including LED lamps), and optimize the use of renewable energy sources
- Promote energy conservation campaigns to employees and guests, and consistently monitor energy consumption
- Shelter & Biodiversity
- Ensure the hotel is located in an area free from physical, biological, and chemical pollution, and utilize natural light for lighting and interiors that reflect local culture
- Arrange landscape as urban green spaces and use local plants
- Waste
- Provide waste bins with clear information, manage food waste, and minimize plastic usage in hotel operations
- Reduce paper usage and use reusable cutleries
- Mindfulness
- Promote awareness about energy and water conservation and food management through various campaigns, and prohibit smoking in all areas in the hotel
- Prioritize employee hiring from the local community to empower the community
- Encourage guests and users to care about environmental issues and actively involve the community in greening efforts
By following the steps above, you can contribute to the positive changes for the environment and local community.
We invite you to join tiket Green by conducting a self-assessment of your property. If your property meets the criteria, select tiket Green in the Facilities & Services list on the Extranet to join the program automatically. In addition to making a positive contribution to the environment, you will also enjoy additional visibility through a special tiket Green tag and badge.
Let’s create changes towards a more sustainable tourism, as every small step can make a significant impact on our Earth.
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What is the Exclusive Private Deal?
Exclusive Private Deals (EPD) is a special discount for tiket.com members who book via the mobile web and app and guests who book through tiket.com’s affiliate partners.
We recommend you activate Exclusive Private Deals to promote your property.
Set the EPD discount you want to offer through the Exclusive Private Deals menu on the Extranet. You can also discuss with your Market Manager to set the best promotions to promote your property.
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What are the Blibli Tiket Rewards?
Blibli Tiket Rewards is an exclusive loyalty program dedicated to members of the Blibli Tiket Group entities and has four membership tiers, Silver, Gold, Platinum, and Diamond. Members will get Blibli Tiket Points as a reward for every booking or purchase made in Blibli, tiket.com, or other companies under the Blibli Tiket Group. Members can exchange points with discounts for the next transaction.
Increase your property’s visibility and bookings by giving exclusive benefits or discounts to Blibli Tiket Rewards members.
You can choose the room types included and set the discounts and extra benefits you want to offer the Blibli Tiket Rewards members in the Blibli Tiket Rewards menu.
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How do I create a promo on Extranet?
This tutorial was created based on the Promo & Campaign menu on the tix.tiket.com website’s desktop version.
Promote your property by creating attractive promotions through the Promo & Campaign > Add New menu on the Extranet.
Choose the promotion types from the promotion lists and fill in all the data about the promo you want to create, such as the discounts, applicable dates, room type, rate plan, etc.
You can also set the cancellation policy and specific booking platforms that apply to the promo.
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How do I calculate my earnings?
This tutorial was created based on the Rates & Availability and Promo & Campaign menus through the tix.tiket.com website’s desktop version.
We understand your need to know the breakdown of your earnings when renting accommodations on tiket.com. Now, you can easily find the detailed information of your earnings through the Price Breakdown feature. This feature can be found in two Extranet’s main menus, Rates & Availability and Promo & Campaign.
How to find price breakdown on the Rates & Availability menu:
- Click on Rates & Availability > Manage Rates & Availability
- Select the month and room name you want to check at the top of the calendar
- Choose one or multiple dates according to your preference
- Your earnings will be displayed on the bottom left of the price and restrictions per rate plan. Click the Price Breakdown button for more information
- The detailed price breakdown will be displayed in a pop-up window
Note: Information about your earnings and the Price Breakdown button will only be available if the rate plan is greater than 0. If you update the price, click the refresh price button below the earnings to see the price breakdown with the new price.
You can also check the price breakdown when joining a campaign or creating a promo.
How to find the price breakdown on the Promo & Campaign menu:
- Click on Promo & Campaign > Add New
- Choose a campaign or promo type you want to create. We will create a promo as an example for this tutorial.
- Complete all promo details, including name, stay period, room type, and rate plan.
- Click the Review Promo button to see the price breakdown.
- The detailed price breakdown will be displayed in a pop-up window. Select the stay period, number of guests and rooms, room type, and other filters to calculate price and income details.
- Click the Create Promo button to save the promo.
The price breakdowns are displayed based on the base room price per night. If you choose more than one date, you can view the price breakdown per night by clicking the right and left arrow buttons.
The daily net earning is calculated from the gross room price plus surcharge, minus promotional discounts and tiket.com commission. You can find the total fees paid by guests and your total earnings at the bottom of the price breakdown.
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What are the types of promotions available on Extranet?
There are two types of promotions that you can create on the Extranet; regular promos and targeted promos.
The regular promos are promos you can create anytime and are available for all users. Some regular promos that you can use to promote your property:
- Last Minute Offer
You can give a special offer for the guests who book last-minute
- Bonus Night Offer
You can give a free night’s stay to guests who stay for a minimum of two nights
- Hotel Now
You can give a special offer for the guests who book and check-in on the same day from 6 PM – 4 AM
- Value Added
You can give extra benefits to the guests, such as free meals, vouchers, or transport
- Discount
You can set attractive discounts for the guests
- Early Bird Offer
You can give a special offer for the guests who book early before the check-in date
Aside from regular promos, there are promos to give the best offer for specific users. There are two targeted promos that you can choose from:
- Cross-selling Rate
You can give a special offer for guests who have purchased other products from tiket.com, such as flights, to-do, etc.
- Corporate & Affiliate Rate
You can give a special discount for Corporate users and users who book through our affiliate partners.
You can create a new promotion on the Promo & Campaign > Add New menu on Extranet.
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How do I join tiket.com’s campaigns?
This tutorial was created based on the Promo & Campaign menu on the tix.tiket.com website’s desktop version.
Compared to the promos you can create anytime, you can only join tiket.com’s campaigns according to their schedules.
The campaign is tiket.com’s promotional activity aims to increase customer purchase intention and bookings through attractive discounts. We also welcome partners to join our campaigns. The participating partners will get premium visibility and placements on tiket.com’s app, social media, or other promotional media.
These are some of tiket.com regular campaigns:
- Saleprise
Surprise monthly discounts on certain dates and hour
- Malu Tanggal Muda
The campaign held every PayDay period
- Online Tiket Week (OTW)
tiket.com’s flagship campaign to welcome the holiday period
- Gledek Price
Additional discounts on certain hours during the OTW period
- Tiket Hari Raya (THR)
Campaign to welcome the Eid al-Fitr holiday
- Twin Dates Sale (9.9, 10.10, 11.11, etc.)
- And other thematic campaigns
You can check the upcoming and ongoing campaigns, campaign details, and settings on the Promo & Campaign > Add New menu. You can also participate in your selected campaign by clicking the Join Campaign button.
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What is Property Protection insurance?
Property protection insurance is a product designed specifically to protect property owners in the Villa & Apt. accommodation category when renting out their property on tiket.com. This insurance provides compensation to the property’s owner and/or other third-parties in the event of a loss covered by the policy according to the chosen package.
There are 3 property protection packages to choose from:
- Standard Package
- Compensation for property damage or loss of buildings and its content with coverage up to a maximum of IDR 25,000,000
- Cost IDR 5,000 per night
- Premium Package
- Compensation for property damage or loss of buildings and its content with coverage up to a maximum of IDR 25,000,000
- Personal injury or property damage to third parties (occupants or others), with coverage up to a maximum of IDR 25,000,000
- Cost IDR 7,700 per night
- Maximum Package
- Compensation for property damage or loss of building and its content with coverage up to a maximum of IDR 50,000,000
- Cost IDR 10.000 per night
This Property Protection insurance feature will be automatically activated and can be accessed through the Insurance Menu on the Extranet page available to property owners on tiket.com. To make managing Property Protection more practical, all rooms (existing and newly created) will automatically be registered under the standard package.
If you have previously activated Property Protection, we will use the current beneficiary contact details. If not, we will use your property’s primary contact details as the beneficiary.
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