A cancellation policy is a policy regarding booking cancellation rules that is applicable to the property. The cancellation policy includes a cancellation fee and window. 

A cancellation fee is a fee applicable to the guests if the guests cancel their bookings, usually in a percentage of the total fees, room rate for the first night, total fees, or free cancellation. 

A cancellation window is a period during which the cancellation will be applicable, starting from 12.00 AM of the determined date to the D-1 check-in date at 11.59 PM local time.  

For example, a property has a cancellation policy with a 10% cancellation fee and a 7-day cancellation window.

  • No cancellation fee will be applicable to the guest who cancels his booking 8 days or more before the check-in date.
  • A cancellation fee of 10% of the total fees will be applicable to the guest who cancels his booking 7 days or less before the check-in date.
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