Extranet Account Extranet tiket.com

As a property manager, every moment is a golden opportunity. Keeping your room availability and rates up-to-date with current conditions is a key way to achieve a higher potential revenue. Now, you can adjust both with ease via the Lignum by tiket.com (Extranet).

Steps to manage room availability and rates

Start updating your current room availability and room rates with the steps below:

1. Go to the Inventory menu, then select the date and choose the room type you wish to set.
2. To manage room availability, click the Edit button at the Allotment section.
3. Update in the Manage Allotment pop-up using the (+) icon to add or (-) icon to reduce the number of rooms. 
4. Click Save button to keep the latest room count.
5. To change the room price, click Manage Rates & Restrictions in the room type that needs adjustment.
6. Choose the rate plan you wish to update and tap the Edit button to the right of the Rate menu.
7. Once the Manage Rate pop-up appears, enter the new room price in the Rate column box. Tap the Save button to confirm the changes.

You also have the flexibility to manage room availability with the Close-out, Close-to-arrival, and Close-to-departure features, available for individual room types. Simply activate them as needed.

How to adjust room availability and rates for a specific period?

Changing the total number of available rooms and room rates for a specific period of time in Lignum by tiket.com (Extranet) is more practical by following these steps:

1. Click the Edit multiple dates submenu to set the start and end dates. Then, tap the Edit button at the bottom of the screen to keep the time period. 
2. The app will display options for Close-out, Allotment, and Rates. Set them as guided previously and save using the Save button. 

Your property’s room availability and rates now have been updated on tiket.com! This guide helps your property stay as a preferred option for guests through readily available room types, minimizing the chance of them considering other properties, and consequently maximizing your revenue during the holiday season.

Download Lignum by tiket.com (Extranet) app via the link below, and manage any features quickly and conveniently, all from your phone.

Lignum by tiket.com (Extranet) on iOS / Android

This guide is made from password reset setting procedure in Lignum.

Log in to your property account at Lignum by tiket.com (Extranet) is the initial getaway to effectively monitor and manage your property performance. Any issue in performing log in might affect your decision-making for an even longer time. This guide will prevent you from having so. 

3 Steps to login

Before logging in, first make sure to have Lignum by tiket.com (Extranet) app right on your phone. Then, follow the steps as below:

1. Open the Lignum by tiket.com (Extranet) app and enter your registered email address and password in the Email and Password box.
2. Double-check your password by clicking the eye icon.
3. Tap the Log In button after all boxes are correctly filled. 

Forgot password issue

Forgot your password account? Here is how to counter only within a short time:

1. Select Forgot Password in the Log in page.
2. Enter the email address registered to your account in the email box, then click the Submit button. 
3. Check the OTP verification code in your Email Inbox. Copy the code and paste it into Lignum app. Click the Submit button.
4. The app will request you to reset the password. Create a new one in the New Password box and retype it in Confirm New Password.  Lastly, tap the Submit button.
5. Now, log back in using the updated password. 

Steps to log out from the app

Once you bring any task and monitoring to a close or wishing to end the session, exit from the app through these quick steps:

1. Choose the Others menu, then tap Log Out.
2. Click the Log Out button on a pop-up notification.
3. You have successfully logged out from the property account after the Log In page displayed. 

Now, you are ready to navigate all the menus on a main dashboard, from Reservation, Inventory menu, the latest tiket.com’s campaign, all the way to logging out from the platform. 

With Lignum by tiket.com (Extranet), get the best experience of easy log in, seamless checking check-in and reservation information, and smooth management of room availability and rate. 

Download Lignum by tiket.com (Extranet) now by clicking the link below and enjoy the freedom to monitor your property, anywhere.

Lignum by tiket.com (Extranet) on iOS / Android

This guide is created based on the Chat menu in the Lignum app.

Responding quickly and accurately to guests inquiries is one of the simplest ways to maintain guests satisfaction after booking your property. Now, you can do it straight from your phone using the Chat feature on the Lignum app.

To start using Chat feature, open your Lignum app by logging in with your registered email address and password, then follow these steps:

1. On the homepage, tap Activate chat to connect with guests
2. Click the Activate Chat button.
3. When the pop-up appears, click the Yes, Activate it button.
4. Chat feature is now ready to use.

Once activated, you will be automatically directed to Chat from guests tab under the Inbox menu. You can also access this tab via Home > click Chat button.

Your conversations with guests will begin after receiving guest messages, with confirmed booking details as the first line to ensure you are responding to the right guest.  

The feature is packed with the flexibility to reply in various formats to give guests complete and clear information, such as text, images (.jpg, .png, and .gif), and documents (.pdf) up to 5 MB.

Reply to specific messages with Inline Reply

Guests may send questions regarding their booking in a row. To make sure your answer aligns with each question from guests, you can use the Inline Reply feature.

Simply just swipe the message you want to reply and type your response as usual. This helps your guests receive the right answers for each of their questions.

Search chat by guest name

In your chat list with guests, you can find the chat from a specific guest by typing the guest’s name into the Search by guest name box. 

The system will instantly display relevant chats based on the name. Pick the chat you are searching for and use the Chat feature as above.

Filter chats by category

Next to the Search by guest name box, you will find the Filter feature to help you sort and organize chats. Right after tapping the filter icon, Lignum will display option pop-up, such as:

• All (all messages)
• Read (the opened and viewed messages)
• Unread (the messages that are not yet read)
• Inactive (the messages are no longer accessible after 7 days from the guests’ check-out date or the booking has been refunded or rescheduled by the guests)

Save common information in General Info

As your property receives many bookings, you may get some pre check-in questions repeatedly from guests. To help you answer those frequently asked questions (FAQ), you can save your FAQs’ answers in General Info. 

Add the information by clicking settings icon under Chat from guests tab, then follow these steps below:

1. Choose General Information, and tap + Add General Info.
2. Enter a Title and Details in both Bahasa Indonesia and English, then click Save button.
3. Your saved info will appear in the General Information main bar, where you can edit or delete. You can also add up to 5 entries in total.

The information you have created will be displayed in the chat window under General Info. Through this menu, guests can find the answers to the FAQs without needing to wait for your manual reply.

Be the first to build a guests’ positive experience of your property with the Chat feature on Lignum app. Log in to your account and activate Chat feature today for quick and efficient communication.