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Extranet
Extranet Account

Extranet Account

Extranet Account Extranet tiket.com

Learn about the registration and account verification process and select an account role

  • What is Extranet?

    Updated on 28th February 2025

    This tutorial was created based on the tiket.com Extranet’s desktop version.

    Extranet is the main dashboard to manage most aspects of your property. Its main purpose is to help you optimize your property’s sales through informative content, competitive rates, and availability. It also includes menus and sections specifically designed to make managing your property needs simple and efficient.

    Extranet Homepage

    The homepage is designed to provide key information to help you manage your property effectively. Here’s what you’ll find:

    • Opportunity Center: A set of recommendations to complete for optimizing the availability and increasing bookings.
    • Property Performance: A summary of your property’s performance within the last 30 days.
    • Announcement Banner: Updates on promos, campaigns, and tips to optimize your sales.
    • Easy Join Promo & Campaign: Easily join on-going promos and campaigns to maximize your sales potential.

    Main Menus

    In addition to the information on the homepage, you’ll find menus that provide direct access to specific pages, making property management easier. These menus include:

    • Property menu:
      • Access and complete all the necessary information including facilities, descriptions, and photos to ensure your property stands out and attracts more bookings.
    • Rates & Availability menu:
      • Set your room rates and manage availability.
    • Promo & Campaign menu:
      • Join ongoing promos and campaigns to attract more bookings.
    • Bookings menu:
      • View and manage all your bookings in one place.
    • Opportunity Center menu:
      • Allows you to identify and resolve any issues that may be preventing you from reaching your full potential by completing a list of tasks, including room and rate plan settings, unavailable dates, potential availability issues, general policies, and children policies.
    • Chat menu:
      • Respond to guests’ chats and give the best experience.
    • Analytics menu:
      • Monitor your property’s performance with comprehensive sales data from the last 30 days, including daily average rates, net revenue, bookings, and room nights. Use this information to evaluate your sales strategy and plan your next steps.

    Use the menus available based on your needs. Start optimizing your property now! Explore Extranet and find the features that will help you increase exposure and revenue.

  • What is the Opportunity Center and how do I use it?

    Updated on 19th February 2025

    The Opportunity Center is an Extranet’s feature to help you identify and resolve any issues that might be preventing you from reaching your full potential. It provides a clear list of tasks you can complete to improve your availability and secure more bookings.

    On the Opportunity Center page, you will see the tasks you need to complete grouped into 5 main categories:

    1. Room and Rate Plan Settings
      The tasks grouped under this category are related to the basic settings of your property at tiket.com’s Extranet. Complete these tasks to ensure your property is ready for booking at tiket.com
    2. Unavailable Dates
      This category highlights periods when your property is completely unavailable for bookings by guests searching for a room for 2 adults for one night – the most popular search criteria among tiket.com users. You can also check the potential reasons for this unavailability and take steps to fix them
    3. Potential Availability Issues
      This category helps you identify and resolve issues that could be affecting your availability, such as expired rate plans or problems with your Channel Manager and Switcher (this will be available if you use Channel Manager or Switcher to manage your rates and availability)
    4. General Policy
      Maximize your bookings by taking advantage of opportunities like offering refundable rate plans and meal plans (this will be available if you offer breakfast at your property)
    5. Children Policy
      This section helps you set up attractive children’s rate plans to cater to travelers with little ones (this section will be available if you allow children to stay at your property)

    Each task comes with helpful buttons to help you solve the issue. After completing a task, simply click the Refresh status icon at the top left corner of the page to track your progress.  We will also send you a weekly email reminder of any outstanding tasks, so you will never miss an opportunity!

Need More Help?

Contact our Customer Care via email at cs@tiket.com for further assistance.

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