Double booking, also known as overbooking, is a condition when one room is reserved by two different guests at the same time. And this can cause a problem when guests check in. 

If you encounter a double booking issue, please contact tiket.com Customer Care for assistance at 021-3970-8218 for domestic properties, +6221-3970-8218 for properties outside of Indonesia, and email at cc.hotelpartner@tiket.com.

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