Reservation Extranet tiket.com

You can find the booking vouchers on the Bookings > Search Bookings menu on the Extranet. You will find your property booking lists sorted by booking time. 

You can download the booking vouchers by clicking the Download Voucher button on the right-hand side of the itinerary ID and guest name. 

Please follow the steps below to find the contact information of the guests who book your property:

1. Go to the Bookings > Search Bookings menu 
2. You can search for the guest name from the booking lists or use the search feature.
3. You can see the guest’s contact information below the Guest Contact Info column and click See Details.
4. To maintain the guest’s privacy, you must input the OTP code to access the guest’s contact information. Click the Request OTP button to get the OTP code sent to your email address.
5. Input the OTP code. Then, you will find the guest’s email address and phone number on the Extranet.

There are three possible reasons why you don’t receive emails about new bookings at your property. 

1. The email isn’t registered as Administrator or Reservation.
   Only users with Administrator or Reservation roles will receive information about bookings through email.
   If your property has users with Reservation roles, they will receive the new booking information. If not, the information will be sent to the users with Administrator roles instead. You can check and edit the user role registered with the email address on the Manage Users menu.

2. There is a typo in the email address.
   You can check the registered email address on the Manage Users menu.
   For security reasons, you cannot edit the already registered email address. If there is a typo in the email address, you can create a new account with the correct email.

3. Your email address might be blacklisted. 
   You can check your email address blacklist status on the Manage Users menu.
   If you find a notification stating there was an issue when sending information to your email, it means your email address is blacklisted. You can submit an email check request to use your email address to receive information from tiket.com.

Double booking, also known as overbooking, is a condition when one room is reserved by two different guests at the same time. And this can cause a problem when guests check in. 

If you encounter a double booking issue, please contact tiket.com Customer Care for assistance at 021-3970-8218 for domestic properties, +6221-3970-8218 for properties outside of Indonesia, and email at cc.hotelpartner@tiket.com.

You cannot cancel any guests bookings that have made a reservation at your property.

If you encounter a double booking or other issues, please contact tiket.com Customer Care for assistance at 021-3970-8218 for domestic properties, +6221-3970-8218 for properties outside of Indonesia, and email at cc.hotelpartner@tiket.com. 

The guests can submit the reschedule request based on the policy that applies to their bookings.

If the guest’s booking has a refundable policy, they can reschedule their bookings through the tiket.com app without any further confirmation from the property required. After rescheduling the booking, the guest will receive a new e-voucher with the new check-in and check-out dates, and the guest’s booking details on the Extranet will be updated automatically. 

If the guest’s booking has a non-refundable policy, they will need further confirmation from your property to reschedule their booking. 

You will receive a reschedule request for a non-refundable booking through email with the reason and supporting documents in the attachment (if any). You can approve or reject the reschedule request via email.

You don’t have to worry if your guests cancel and request a refund for their bookings. tiket.com Accommodation Center team will help you to cancel and refund the guests’ bookings. 

The Accommodation Center team will contact you regarding booking cancellations and refund requests. You can review and verify the cancellation requests. After that, the Accommodation Center will refund the guests based on the cancellation policy applied to the bookings.

Please note that the guests can only submit a refund request for bookings with a refundable cancellation policy. Meanwhile, bookings with a non-refundable cancellation policy cannot be cancelled and refunded for any reason.