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Reservation

Reservation

Manage Reservation

Learn how to check new bookings, contact guests, check refunds and reschedule requests, to resolve double-booking issues.

  • How do I check the incoming reservations for my property?

    Updated on 4th December 2023

    This tutorial was created based on the booking menu through the tix.tiket.com website’s desktop version.

    You can check incoming reservations through the Search Bookings submenu on the Bookings menu on Extranet.

    You can sort bookings based on status, check-in date, and booking start and end date. You can also use the search bar to search for a specific booking by itinerary ID or guest name.

    Aside from that, you will receive new booking information in real-time through the email addresses registered as the Administrator or Reservation roles every time the guests book your property. If your property has users with Reservation roles, they will receive the new booking information on their email. If not, the information will be sent to the users with Administrator roles instead.

    For easier access, you can check the list of guests who will check in today on the Extranet Homepage.

  • How do I download guests’ booking vouchers?

    Updated on 30th January 2024

    This tutorial was created based on the Search Bookings menu on the tix.tiket.com website’s desktop version.

    You can find the booking vouchers on the Bookings > Search Bookings menu on the Extranet. You will find your property booking lists sorted by booking time. 

    You can download the booking vouchers by clicking the Download Voucher button on the right-hand side of the itinerary ID and guest name. 

  • How do I find the guests’ contact information?

    Updated on 7th March 2024

    Please follow the steps below to find the contact information of the guests who book your property:

    1. Go to the Bookings > Search Bookings menu 
    2. You can search for the guest name from the booking lists or use the search feature.
    3. You can see the guest’s contact information below the Guest Contact Info column and click See Details.
    4. To maintain the guest’s privacy, enter the PIN code you previously set to access the guest’s contact information. Learn how to set your Extranet PIN code here.
    5. You will find the guest’s email address and phone number in a pop-up window on the Extranet.

  • How do I boost my property’s sales?

    Updated on 16th January 2024

    In order to achieve the vision of becoming the most loved OTA in Southeast Asia, our success is undoubtedly intertwined with our partners’ success. Therefore, we always strive to enhance tiket.com’s systems and services to support our accommodation partners in selling and promoting their properties on tiket.com.

    Here are some tips to boost the sales of your property:

    1. Ensure your property’s display is appealing

    Property photos are the first thing prospective guests see when choosing accommodation for their holidays. Therefore, make sure that the photos displayed on your property page are of high-quality, clear, and showcase the facilities and services that guests can enjoy at your property. Find more information on how to take attractive property photos and what photos you should upload here.

    In addition to photos, accurate property information is also crucial to manage guest expectations. So, don’t forget to complete the list of facilities and services available at your property on the Extranet. We also have a content score feature to assess your property’s content. Complete all the information in the content score list and aim for a 100% content score to make your property more attractive to potential guests.

    1. Manage availability and offer competitive prices.

    Based on our data, tiket.com users search for accommodation up to 6 months in advance on average. Therefore, we strongly suggest you set your property’s availability at least 6 months in advance so that guests can find your property on the search result page when looking for accommodation.

    Additionally, we would like to remind you to set the same price with the price you offer on other OTAs. This helps prevent any pricing disparity issues and ensures competitive prices for tiket.com users. Learn how to set rates and availability for your property here.

    1. Leverage promotions or campaigns as promotional tools.

    You can also participate in tiket.com’s ongoing campaigns or create your own promos to offer attractive prices to tiket.com users.

    Aside from using promotional features and campaigns, you can also promote your property by joining various tiket.com programs, such as Exclusive Private Deals, Preferred Partner, and Blibli Tiket Rewards. By joining tiket.com programs and campaigns, you will gain visibility benefits across various marketing channels to maximize the sales potential of your property on tiket.com.

    1. Provide the best experience for guests

    After successfully attracting potential guests through appealing property display, the next step is to provide the best experience for guests during their stay at your property. Make sure that the facilities and services advertised are available and meet guest expectations.

    Providing guests with a pleasant experience can enhance your property’s reputation  and future bookings, as many tiket.com users use previous guest reviews as a consideration before booking accommodations.

    These are some tips you can follow to boost your property’s sales on tiket.com. By displaying appealing property photos, providing accurate information, offering competitive prices, leveraging various promotions and campaigns, and providing the best experience for the guests, you can enhance the appeal and visibility of your property on our platform. Thank you for being a part of tiket.com, and let’s work together to achieve the goal of becoming the most loved OTA in Southeast Asia.

  • Why don’t I receive emails about new bookings?

    Updated on 2nd January 2024

    This tutorial was created based on the manage users settings process through the tix.tiket.com website’s desktop version.

    There are three possible reasons why you don’t receive emails about new bookings at your property. 

    1. The email isn’t registered as Administrator or Reservation.
      Only users with Administrator or Reservation roles will receive information about bookings through email.
      If your property has users with Reservation roles, they will receive the new booking information. If not, the information will be sent to the users with Administrator roles instead. You can check and edit the user role registered with the email address on the Manage Users menu.
    1. There is a typo in the email address.
      You can check the registered email address on the Manage Users menu.
      For security reasons, you cannot edit the already registered email address. If there is a typo in the email address, you can create a new account with the correct email.
    1. Your email address might be blacklisted. 
      You can check your email address blacklist status on the Manage Users menu.
      If you find a notification stating there was an issue when sending information to your email, it means your email address is blacklisted. You can submit an email check request to use your email address to receive information from tiket.com.

  • What should I do in case of double booking?

    Updated on 9th October 2023

    Double booking, also known as overbooking, is a condition when one room is reserved by two different guests at the same time. And this can cause a problem when guests check in. 

    If you encounter a double booking issue, please contact tiket.com Customer Care for assistance at 021-3970-8218 for domestic properties, +6221-3970-8218 for properties outside of Indonesia, and email at cc.hotelpartner@tiket.com.

  • Can I cancel the guests’ bookings?

    Updated on 9th October 2023

    You cannot cancel any guests bookings that have made a reservation at your property.

    If you encounter a double booking or other issues, please contact tiket.com Customer Care for assistance at 021-3970-8218 for domestic properties, +6221-3970-8218 for properties outside of Indonesia, and email at cc.hotelpartner@tiket.com

  • What should I do if the guests reschedule their bookings? 

    Updated on 9th October 2023

    The guests can submit the reschedule request based on the policy that applies to their bookings.

    If the guest’s booking has a refundable policy, they can reschedule their bookings through the tiket.com app without any further confirmation from the property required. After rescheduling the booking, the guest will receive a new e-voucher with the new check-in and check-out dates, and the guest’s booking details on the Extranet will be updated automatically. 

    If the guest’s booking has a non-refundable policy, they will need further confirmation from your property to reschedule their booking. 

    You will receive a reschedule request for a non-refundable booking through email with the reason and supporting documents in the attachment (if any). You can approve or reject the reschedule request via email.

  • What should I do if the guests request a refund?

    Updated on 9th October 2023

    You don’t have to worry if your guests cancel and request a refund for their bookings. tiket.com Accommodation Center team will help you to cancel and refund the guests’ bookings. 

    The Accommodation Center team will contact you regarding booking cancellations and refund requests. You can review and verify the cancellation requests. After that, the Accommodation Center will refund the guests based on the cancellation policy applied to the bookings.

    Please note that the guests can only submit a refund request for bookings with a refundable cancellation policy. Meanwhile, bookings with a non-refundable cancellation policy cannot be cancelled and refunded for any reason.

Need More Help?

Contact our Customer Care via email at cs@tiket.com for further assistance.

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