We understand the need for our partners to have more flexible policy settings, especially during peak seasons. Therefore, you can now manage cancellation policies and restrictions for multiple dates in bulk at once using the Bulk Update menu on the Extranet.

How to set cancellation policies using the Bulk Update menu:

  1. Click the Rates & Availability menu, then select the Bulk Update submenu
  2. Click on the Cancellation Policy tab
  3. Enter the start and end dates for the period you want to update in the provided fields at the top of the page
  4. If the new cancellation policy applies only to specific days, tick the boxes on the left side of the desired days. If the cancellation policy applies to all days, tick all the day boxes
  5. Select the room type and rate plan you want to update from the dropdown menu, then click the Apply button
  6. Choose the new cancellation policy you want to implement; either non-refundable or custom. Learn more about the differences between the two options in this article
  7. If you choose a custom policy, set the cancellation period and the applicable fee for cancellations or no-shows
  8. Click the Save button in the bottom right corner to save the changes

How to set restrictions using the Bulk Update menu:

  1. Click the Rates & Availability menu, then select the Bulk Update submenu
  2. Click on the Restrictions tab
  3. Enter the start and end dates for the period you want to update in the provided fields at the top of the page
  4. If the new restriction applies only to specific days, tick the boxes on the left side of the desired days. If the restriction applies to all days, tick all the day boxes
  5. Select the room type and rate plan you want to update from the dropdown menu, then click the Apply button
  6. Switch on the toggle next to the restriction you want to enable. There are four available restrictions to choose from: length of stay, advance booking, closed to arrival, and closed to departure
  7. If you enable the length of stay and advance booking restrictions, enter the minimum and maximum number of days you want to apply in the respective fields. If you enable closed to arrival and closed to departure restrictions, your property will be unavailable for guests choosing check-in and check-out dates within the specified period
  8. Click the Save button in the bottom right corner to save the changes

Cancellation policies and restrictions set using the Bulk Update menu will override those set in other menus. Explore other methods for setting cancellation policies and restrictions based on your specific needs in the related articles.

Set Cancellation Policy