Updated on 31st July 2024
This tutorial was created based on the Connectivity menu on the tix.tiket.com website’s desktop version.
After connecting your Channel Manager to tiket.com, you can access various information related to connectivity through the Channel Manager Dashboard in the Connectivity menu.
You will find information such as the Channel Manager name, hotel ID, and the date and user information that connected the Channel Manager to the tiket.com platform in the Channel Manager Data section on that page.
In the Reservation Error Log section, you can find detailed information about reservations from tiket.com that failed to be sent to your Channel Manager, such as itinerary ID, error details, booking status and date, etc. Click the Resolve icon in the right column to resend the failed reservation data to the Channel Manager. If the reservation data is successfully resent, the reservation error message will disappear automatically.
If the reservation data fails to be resent, please contact your Channel Manager for assistance or send your request via email to hotelconnectivity@tiket.com with the error log details. You can find and copy the error log details in the View Log menu.
You can also search for a specific itinerary ID, stay, or booking period through the filters and search bar available. All of this information can be downloaded as a report in .CSV format by clicking Download CSV on the top right corner of the table.