This tutorial was created based on how to reply emails using the Gmail desktop website.

We have updated the Chat feature to make it easier for properties to receive and respond to guest messages. Previously, properties could only receive and reply to guest messages through the Extranet dashboard. With this update, properties can now respond to guest messages directly via the Reply button in the email without needing to access the Extranet.

The information included in the email is as follows:

  1. Chat message
  • Content
  • Time sent
  1. Guest reservation details
  • Itinerary ID
  • Guest name
  • Number of room
  • Room name & rate plan
  • Length of stay
  • Check-in & check-out times
  • Special requests (if any)

To receive notifications and respond to messages via email, please ensure that you have activated the message notification settings in the Chat menu on the Extranet. You can reply to guest messages up to 7 days after the check-out date. All message history is available in the Chat menu on the Extranet.

Activate Chat Feature