With the Chat feature, you can directly contact guests who have booked your property through the Extranet. You can activate the Chat feature by clicking on the Activate The Chat Feature button in the Chat menu on the Extranet.

Once you have activated this feature, you can reply to guests’ messages in the Chat menu or by clicking on the chat icon in the bottom right corner of the screen. 

In addition to replying to guest messages, you can add answers to frequently asked questions, making it easier for guests to find important information regarding your property and their bookings.

Don’t forget to check your chat inbox regularly so you don’t miss any messages from your guests!