As a trusted Online Travel Agent platform, we need partner support to provide the best staying experience for tiket.com users. For this reason, accommodation providers cannot unilaterally cancel guest bookings. Cancelling bookings will also affect the trust that guests have in your brand and tiket.com. Therefore, you are required to honor all reservations made by the guests.

We understand that sometimes there are unexpected reservation issues, such as double booking, overbooking, or other issues. If a booking problem occurs at your property, the accommodation partner is responsible for finding a solution as soon as possible.

If you need assistance with guest reservation issues, please contact the Accommodation Center team at 021 3970-8218 for properties in Indonesia, +6221 3970-8218 for properties outside Indonesia, and the email address at cc.hotelpartner@tiket.com.

We would also like to remind you to check your property rates and availability regularly to avoid pricing errors, overbooking, or double booking in the future.

Manage Rates & Availability