The guests can submit the reschedule request based on the policy that applies to their bookings.

If the guest’s booking has a refundable policy, they can reschedule their bookings through the app without any further confirmation from the property required. After rescheduling the booking, the guest will receive a new e-voucher with the new check-in and check-out dates, and the guest’s booking details on the Extranet will be updated automatically. 

If the guest’s booking has a non-refundable policy, they will need further confirmation from your property to reschedule their booking. 

You will receive a reschedule request for a non-refundable booking through email with the reason and supporting documents in the attachment (if any). You can approve or reject the reschedule request via email.