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Extranet Account

Extranet Account

About Lignum

Find out how to monitor and manage your property's development easily via Lignum (Extranet)!

  • How to view property reservation information via Lignum?

    Updated on 12th June 2025

    Staying on top of your latest reservations as a property manager is a key to providing excellent service and making sure your guests have a delighted stay. The good news is, you can effortlessly manage this by regularly checking the reservation right from the Lignum by tiket.com (Extranet) app.

    To get started, make sure you are already registered as an Administrator or Reservation user. Then, explore your reservation data by following these steps:

    1. Open the Lignum by tiket.com (Extranet) app and log in using your registered email and password.
    2. Upon successful log in, tap the Reservations menu at the bottom of the main dashboard.
    3. The app will display a page with Check-In and Booking tabs that you can switch between.
    4. Select the specific date you wish to check and the relevant guests list will instantly appear on each tab. 
    5. You can also review today’s check-ins and new bookings.

    For a broader overview, check your property check-in and booking information for any longer period through these steps: 

    1. Tap the month menu in the top-left corner of the page.
    2. Choose the start date and end date. Tap Save to confirm the selected period.
    3. You will find the full list of guests within Check-In or Bookings tab for that entire specified period.

    Only have a guest’s name or itinerary ID? Use the search icon in the top-right corner of the page to easily find bookings by guest name or itinerary ID.

    Next, you can view booking details by tapping on each booking list. You will discover comprehensive guest contact information, check-in & check-out schedules, room information, any special guest requests, cancellation policies, and payment details within each booking list. 

    With the Lignum by tiket.com (Extranet) app, monitoring the check-in and booking data with all necessary details is no longer a complicated task. Now it’s time to take a quick and optimal action to elevate your guests’ stay experience.

    Download the app now via the link below, then monitor your property’s reservation anywhere, anytime.

    Lignum by tiket.com (Extranet) on iOS / Android

  • How do I update the room availability and rates?

    Updated on 26th June 2025

    As a property manager, every moment is a golden opportunity. Keeping your room availability and rates up-to-date with current conditions is a key way to achieve a higher potential revenue. Now, you can adjust both with ease via the Lignum by tiket.com (Extranet).

    Steps to manage room availability and rates

    Start updating your current room availability and room rates with the steps below:

    1. Go to the Inventory menu, then select the date and choose the room type you wish to set.
    2. To manage room availability, click the Edit button at the Allotment section.
    3. Update in the Manage Allotment pop-up using the (+) icon to add or (-) icon to reduce the number of rooms. 
    4. Click Save to keep the latest room count.
    5. To change the room price, click Manage Rates & Restrictions in the room type that needs adjustment.
    6. Choose the rate plan you wish to update and tap the Edit button to the right of the Rate menu.
    7. Once the Manage Rate pop-up appears, enter the new room price in the Rate column box. Tap the Save button to confirm the changes.

    You also have the flexibility to manage room availability with the Close-out, Close-to-arrival, and Close-to-departure features, available for individual room types. Simply activate them as needed.

    How to adjust room availability and rates for a specific period?

    Changing the total number of available rooms and room rates for a specific period of time in Lignum by tiket.com (Extranet) is more practical by following these steps:

    1. Click the Edit multiple dates submenu to set the start and end dates. Then, tap the Edit button at the bottom of the screen to keep the time period. 
    2. The app will display options for Close-out, Allotment, and Rates. Set them as guided previously and save using the Save button. 

    Your property’s room availability and rates now have been updated on tiket.com

    This guide helps your property stay as a preferred option for guests through readily available room types, minimizing the chance of them considering other properties, and consequently maximizing your revenue during the holiday season.

    Download Lignum by tiket.com (Extranet) app via the link below, and manage any features quickly and conveniently, all from your phone.

    Lignum by tiket.com (Extranet) on iOS / Android

  • How do I log in to and log out from my property account?

    Updated on 30th June 2025

    Log in to your property account at Lignum by tiket.com (Extranet) is the initial getaway to effectively monitor and manage your property performance. Any issue in performing log in might affect your decision-making for an even longer time. This guide will prevent you from having so. 

    3 Steps to login

    Before logging in, first make sure to have Lignum by tiket.com (Extranet) app right on your phone. Then, follow the steps as below:

    1. Open the Lignum by tiket.com (Extranet) app and enter your registered email address and password in the Email and Password box.
    2. Double-check your password by clicking the eye icon.
    3. Tap the Log In button after all boxes are correctly filled. 

    Forgot password issue

    Forgot your password account? Here is how to counter only within a short time:

    1. Select Forgot Password in the Log in page.
    2. Enter the email address registered to your account in the email box, then click the Submit button. 
    3. Check the OTP verification code in your Email Inbox. Copy the code and paste it into Lignum app. Click the Submit button.
    4. The app will request you to reset the password. Create a new one in the New Password box and retype it in Confirm New Password.  Lastly, tap the Submit button.
    5. Now, log back in using the updated password. 

    Steps to log out from the app

    Once you bring any task and monitoring to a close or wishing to end the session, exit from the app through these quick steps:

    1. Choose the Others menu, then tap Log Out.
    2. Click the Log Out button on a pop-up notification.
    3. You have successfully logged out from the property account after the Log In page displayed. 

    Now, you are ready to navigate all the menus on a main dashboard, from Reservation, Inventory menu, the latest tiket.com’s campaign, all the way to logging out from the platform. 

    With Lignum by tiket.com (Extranet), get the best experience of easy log in, seamless checking check-in and reservation information, and smooth management of room availability and rate. 

    Download Lignum by tiket.com (Extranet) now by clicking the link below and enjoy the freedom to monitor your property, anywhere.

    Lignum by tiket.com (Extranet) on iOS / Android

Need More Help?

Contact our Customer Care via email at cs@tiket.com for further assistance.

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