Additional Fees

Implementing the right strategy for managing your property’s pricing is key to maximizing profit and providing attractive offers for every guest. To enable you implement the right pricing strategy, the tiket.com Extranet provides various features to set additional charges applicable at your property beyond the room’s nightly rate.

These are 4 types of additional charges you can set in the Extranet:

1. Additional Fees for Extra Facilities (Add-ons)
   You can set additional charges for guests who want extra facilities, such as food, room complements, transportation, and activities, through the Add-ons menu. To use this feature, you first need to add the add-ons items. Learn more about how to set charges for add-ons in the related article.

2. Additional Fees during High Season (Surcharge)
   You can also set additional charges that apply during high season, or holiday periods through the Rates & Availability > Surcharge menu. The additional fees set in this feature will be added automatically to the room rate during the specified period, making it easy for you to adjust room prices during high season. Find out how to set additional charges during high season in the related article.

-3. Additional Fees to be Paid at Check-in (Additional Fees at Check-in)
    If your property has additional fees that must be paid by guests at check-in, you can set them through the Finance > Additional Fees at Check-in menu. Some additional fees you can set in this menu include country tax, tourist tax, service fees, resort fees, etc. The fees you set in this menu are not included in the price paid by the guest when booking on tiket.com and will be charged at check-in. Read the following article to learn how to set additional fees at check-in.

4. Taxes & Other Fees
   If you want to add the additional fees and taxes directly to the price paid by guests on tiket.com, you can set them through the Finance > Taxes & Other Fees menu. In this menu, you can also set which items are subject to tax as well as how the taxes are displayed on room rates on tiket.com. Find detailed information on how to set up taxes and other fees in the related article.

With the various options available, you now have full control to set additional charges that suit your property’s needs. This not only helps you optimize revenue but also provides better price transparency for guests from the beginning of their booking. Learn and try out all these features on your Extranet now to perfect your pricing strategy!

Taxes & Other Fees is a feature in the Extranet that allows you to manage additional charges, such as taxes and service fees, on the price paid by guests. With this feature, you can determine which items are subject to tax, the amount, and how the tax and other fees are displayed on the tiket.com platform.

Here is a step-by-step guide to setting up taxes and other fees:

1. Click the Finance menu, then select Taxes & Other Fees
2. Click the Add tax/fee button
3. Choose the type of tax you want to add from the dropdown menu:

• Tax: Includes country, regional, city, and area taxes
• Service Fee
• Other Fee: Any fee other than a service fee. After selecting, you can immediately set the name for the tax/fee

4. Choose the tax calculation type and fill in the amount:

• Percentage: The tax will be calculated based on the percentage you set from the total booking amount
• Fixed Amount: Guests will be charged a fixed amount that you determined. You can also set the billing type per guest and per night

5. Determine how the tax is calculated and displayed on tiket.com:

• Inclusive: The price shown to customers already includes taxes/fees
• Exclusive: The price shown to customers does not yet include taxes/fees. The tax and fee information will be displayed separately for clarity

6. Select which costs this tax will be applied to:

• Room rates
• Surcharge
• Children rate plan

7. If this tax is only valid for a certain period, you can select the start and end dates.
8. Click the Save settings button to save your setup.

Changing Local Tax Information

In the same menu, you can also view tax information that has been set by your Market Manager, such as tourist tax and local taxes (e.g., country, city, etc.).

You can change local tax information directly through this menu. However, changes for tourist taxes can only be made through our internal system. Please contact your Market Manager for assistance.

Learn About Other Additional Fee Features

The Extranet also provides various other additional fee features that you can explore. Find the feature that is most suitable for you through related articles.

Get Started and Manage Your Additional Fees!

Start setting up your taxes and other fees now to provide clear and accurate information to your guests.

We understand the need to adjust room rates during high season periods, such as New Year, Eid al-Fitr, etc. Therefore, you can add the surcharge applicable during high-season periods through the Surcharge submenu under the Rates & Availability menu.

Here are the steps to set up a surcharge for high-season periods:

1. Go to the Rates & Availability > Surcharge menu
2. Click the Add New Surcharge button at the top right corner 
3. Fill in the surcharge name, start date, and end date of the surcharge period 
4. Select the surcharge type and specify the amount of the surcharge to be applied 
5. Provide additional surcharge information from the available options 
6. Click the Submit button to save the changes

The surcharge will be automatically added to the room rates during the specified period, making it easier for you to manage room rates during high-season periods.

You can enhance the guest experience at your property by adding add-ons at an additional cost through the Add-ons menu.

Here are the steps to add add-ons:

1. Go to the Add-ons > Add-ons List menu

2. Click the Add New Add Ons button at the top right corner

3. Fill in the add-on’s name and description in the available field

4. Select the suitable category and subcategory for the add-on you want to add. You can choose from four categories: meals, room complements, transports, and activities.

5. Choose the type, specify the quantity, and set the price for the new add-on.

6. Switch on the add-on’s status to active so it will appear when guests book your property.

7. You can also upload photos of the add-on you want to offer, then click the Save button to save the changes.

Now you have added an add-on available at your property at an additional cost. Guests who wish to enjoy the add-on can pay the add-on fee when booking your property.