Manage Availability

This tutorial was created based on the Property menu on the tix.tiket.com website’s desktop version.

At tiket.com, we use occupancy to describe the guest capacity per room type or unit. It is crucial to understand how to set the occupancy correctly, because room occupancy can maximize your property’s visibility when tiket.com users are searching for accommodations.

To help you with this, we have provided various features in Extranet that you can use to set up your room occupancy easily, such as:

• Maximum Occupancy sets the maximum number of guests that can stay in a room. This is based on the total number of guests, including both adults and children (if applicable) guests who can stay in that room
• Maximum Adult Guests sets the maximum number of adults that can stay in a room. If your property only accepts adults, then the Maximum Adult Guests will be the same as the Maximum Occupancy
• Maximum Children sets the maximum number of children that can stay in a room. This feature is perfect if your property welcomes families with children. Children must be accompanied by an adult, so the Maximum Children will always be less than the Maximum Occupancy
• Minimum Occupancy sets the minimum number of guests required to book a room, such as a twin room that requires a minimum of 2 guests

To help you understand how these features work, let’s look at an example. Imagine your property has a standard room with a maximum capacity of 3 guests, and it allows 1 child guest to stay in the room. Based on this scenario, here are the correct occupancy settings for your room:

• Maximum Occupancy: 3
• Maximum Children: 1
• Maximum Adult Guests: 3 (calculated based on the scenario if there are no children)

With these settings, your property will appear on the tiket.com Search Results Page if a user searches for:

• 2 adults + 1 child
• 1 adult + 1 child
• 1, 2, or 3 adults without any children

However, your property will not appear on the Search Results Page if a user searches for:

• 3 adults + 1 child, because the total number of guests is greater than the Maximum Occupancy
• 2 adults + 2 children, because the number of children is greater than the Maximum Children

Here are the steps to set up room occupancy in the tiket.com Extranet:

1. Go to the Room Data (Hotel) / Unit Data (Villas & Apts.) menu.
2. Click the Edit icon to the right of the room type you want to change.
3. Scroll down to the Bed Configuration > Occupancy section.
4. Fill the Maximum Occupancy by selecting the value from the dropdown menu. You are required to fill in this field.
5. If this room has a maximum number of adults and children allowed, you can select “Yes” and fill in the Maximum Adults and Maximum Children. You can also skip this setting by selecting “No.”
6. If this room has a minimum number of guests required to book, you can select “Yes” and fill in the Minimum Occupancy. You can also skip this setting by selecting “No.”
7. Scroll down and click the Edit Room button to save your changes.

By understanding and applying the correct occupancy settings in the tiket.com Extranet, you not only ensure your property information is accurate but also increase the chances of your property being discovered by potential guests. Maximize your property’s visibility by setting up your room occupancy now!

This tutorial was created based on the rates and availability settings process through the tix.tiket.com website’s desktop version.

To effectively manage your property’s rates and availability, you can use the Manage Rates & Availability menu available on tiket.com’s Extranet. Follow the steps below to keep your property’s rates and availability up to date:

1. Click on the Rates & Availability menu and select Manage Rates & Availability
2. Choose the room name that you wish to update (if there are more than 1 room type)
3. Choose the date you wish to update 
4. Adjust the number of available rooms in the allotment column and update the rates for each rate plan using the pop-up menu located on the right side of the screen
5. Click on the Save button to save changes 

You can set different prices for every rate plan. Meanwhile, the room allotment will apply to all rate plans connected to the specific room type. For example, your property has one room type with 10 daily allotments, these allotments will be utilized when guests make bookings through any of the connected rate plans.

In addition to managing rates and availability, you can use the Manage Rooms & Availability menu to set the close-out, close-to-arrival, and close-to-departure dates. You can also set specific cancellation and no-show policies for certain dates.

We strongly suggest you set your property’s rates and availability at least 6 months in advance, so that the guests can find your property on the search result page when they are searching for accommodation. Use the Bulk Update feature if you want to set rates and availability for multiple dates at once.

Additionally, we also want to remind you to set the same price with the price you offer on other OTAs. This helps prevent any price disparity issues and ensures competitive rates for tiket.com users. 

If you are using DerbySoft or Shiji as a switcher, you also have the option to set an allotment for each rate plan on every room type. You can contact your Market Manager to activate this feature. 

This tutorial was created based on the rates and availability settings process through the tix.tiket.com website’s desktop version.

After understanding how to manage rates and availability in general, you can also control the availability for each rate plan through the tiket.com Extranet. By setting different allotments to each rate plan, you can maximize your property revenue. This feature is available for properties that are using DerbySoft and Shiji as a switcher, all properties in the Hotel category, and Villas & Apt. properties with multiple units. 

Follow the steps below to update your property availability on the rate plan level:

1. Click on the Rates & Availability menu and select Manage Rates & Availability
2. Select the room name you want to update
3. Choose the date you wish to update 
4. Update the number of available rooms in the allotment column for each rate plan on the pop-up menu located on the right side of the screen
5. Click on the Save button to save changes 

You can check the status, the number of booked allotments, and remaining allotments for each rate plan connected to the room through the color label on the same menu: 

1. Green: booked allotments
2. Red: close-out status 
3. Blue: remaining allotments available for booking 
4. Grey: sold-out allotment

A bell icon will notify you when one or more rate plans are sold out. You can also access more detailed allotment information by hovering over the label. Allotment per rate plan will be updated once a guest makes a booking using the specific rate plan. Meanwhile, allotment per room will still be applied for properties joining the softblock program.

If you wish to enable allotment per rate plan level settings, you can contact your Market Manager to change your property inventory level type. Please note inventory level type changes will reset the property allotment to 0, so readjustments are necessary. The allotment per rate plan level feature is only available on the desktop version of the tix.tiket.com website and is not available on the Lignum app.

You can use the Bulk Update submenu under the Rates & Availability menu to change rates, allotments, and close-outs for multiple dates in bulk.

Here are the steps to do a bulk update:

1. Specify the start and end dates of the period you want to edit. You can also select specific days by checking the checkboxes for the desired days. For example, if you choose Saturday and Sunday, the changes will only apply to Saturdays and Sundays within the specified date range.
2. Select the section you want to update by clicking the rate, allotments, or close-out tab.
3. Choose the room type(s) you want to update from the drop-down menu, then click Apply.
4. To change prices: Select the rate plan and enter the new price in the price column.
   To change allotment: Enter the new quantity in the allotment column.
   To change close-out: Select the new availability status.
5. Click the Save Changes button to save the updates.

Close-out, close-to-departure, and close-to-arrival are booking restrictions commonly found in the hospitality industry.

Here are the meanings of these terms:

1. Close-out
   When you enable close-out, the rooms in your property are unavailable for booking on those specific dates.
2. Close-to-arrival
   When you enable close-to-arrival, the guests cannot make a reservation for your property with the specified date as the check-in date.
3. Close-to-departure
   When you enable the close-to-departure, the guests cannot make a reservation for your property with the specified date as the check-out date.

The close-out settings apply to the room level. If you enable close-out for a particular room type on specific dates, all rate plans connected to that room will not be available for booking.

Close-to-arrival and close-to-departure offer more flexible restrictions. You can enable close-to-arrival and close-to-departure based on room types and rate plans.

You can manage close-out through the Manage Rates & Availability submenu and use the Bulk Update submenu to enable close-out for multiple dates in bulk. Meanwhile, you can only set close-to-arrival and close-to-departure through the Manage Rates & Availability submenu.