Payment

To receive payment through a virtual credit card, you need to select the virtual credit card as your preferred payment method on the Finance > Payment Details menu. You can also choose the payment plan to determine the VCC charging period starting date through the same menu. VCC is valid up to D+60 days after the guest check-in date.

You can charge the VCC incrementally with a maximum amount up to the number of rooms multiplied by the number of nights for one itinerary ID. For example, if a guest books two rooms for two nights at your property, you can charge incrementally up to 4 times for that booking.

How to charge a VCC:

1. Click the Bookings menu and Search the Bookings submenu 
2. Find the itinerary ID you wish to charge on the bookings list and scroll left until you find the Card Number column
3. Click the VCC Details and input your PIN code
4. You will find the complete VCC Details, such as the name on the card, card number, expiry date, CVC or CVV number, and the swipe period
5. Input the card number in the EDC or other Point of Sale (POS) machines before the expiry date to charge the VCC

If you need a payment plan option on the booking date for non-refundable bookings, you can contact your Market Manager for further assistance.

This tutorial was created based on the Payment List menu on the tix.tiket.com website’s desktop version.

To receive payment through a bank transfer, you need to select the bank transfer as your preferred payment method on the Finance > Payment List menu. You also need to complete the bank account details that will receive the payment on the same menu. 

The bank transfer payment method is available for both domestic properties and properties outside of Indonesia. Payment will be processed automatically according to the schedule without requiring billing or invoices from your side. For domestic properties, payments will be processed on the guest check-out date. Meanwhile, payments for properties outside of Indonesia will be processed on a weekly basis. Every week, the tiket.com Finance team will recap and process all transactions from the previous week. Please note that the payment processing time may vary depending on your bank’s policies.

Here’s how to check bookings that have been paid via bank transfer:

1. Click the Finance menu and Payment List submenu
2. You can see all the paid bookings on the Payment List submenu
3. Scroll left to find the detailed payment information, such as the total price, payment method, and payment date

tiket.com now offers greater flexibility in managing your property’s revenue by allowing you to receive payouts in an alternative currency, in addition to your property’s primary currency. This feature is particularly beneficial for properties under international hotel chains operating in various countries and wishing to receive payouts in their local currency.

Here’s how to add an alternative currency for receiving payouts:

1. Click the Finance menu in the Extranet and select Payment Details
2. Choose VCC (Virtual Credit Card) or bank transfer as your property’s payment method
3. Switch on the Set the payment in alternative currencies toggle 
4. Select your desired payout currency via the dropdown menu
5. Click the Save changes button to save your changes

Payouts received in the alternative currency will be converted using the exchange rate applicable on the guest’s booking date. For security reasons, every change to payment methods will first be reviewed and approved by your Market Manager. Once approved, you will be able to receive payouts from tiket.com in the alternative currency you selected.

Please note that this feature only applies to receiving payouts from tiket.com. All other prices and information in the Extranet will be displayed using your property’s primary currency.