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What is the Room-based Pricing Model?

Updated on 9th October 2023

You can set the room rate per night according to the room maximum capacity with the Room-based Pricing Model. The room rate will still be applicable although the total guests that stay in the room are less than the room maximum capacity.

The room-based Pricing Model will be chosen as the pricing model default setting when you first register your property on tiket.com. 

What is the Occupancy-based Pricing Model?

Updated on 9th October 2023

You can set the room rate per night according to the number of guests that stay in the room with the Occupancy-based Pricing Model. The room rate will change according to the number of guests that stay in the room. The maximum number of guests that can stay in the room must be the same as the room maximum capacity.

Through the Occupancy-based Pricing Model, you can maximize the yield per room by setting the rates based on each occupancy in a room.

You can select the Occupancy-based Pricing Model through the Pricing Model submenu on the Rates & Availability menu on the Extranet.

How do I change the pricing model?

Updated on 9th October 2023

You can change the pricing model by clicking the Change button on the bottom right side of the Rates & Availability menu on the Extranet.

You need to adjust room rates manually when changing your pricing model. If you use Channel Manager to manage your property, use the same pricing model in the Extranet and Channel Manager. Contact your Market Manager if you need assistance regarding pricing models.

What are popular facilities that users frequently search?

Updated on 9th October 2023

You can find popular facilities and services that guests frequently search for, such as air conditioning, swimming pool, and restaurant, at the top of the Facilities & Services page in the Property menu.

Complete the facilities and services list available at your property by selecting the checkmark icon if they are available or the cross icon if they are not available. You must complete the list of popular facilities and services, as having a comprehensive list of facilities and services can increase your property visibility.

Aside from the popular facilities and services, you can also find other facilities and services on the same menu.

How do I upload or delete my property photos?

Updated on 31st May 2024

This tutorial was created based on the Property menu on the tix.tiket.com website’s desktop version.

High-quality property photos can attract guests’ attention and help increase bookings. Follow the step-by-step guide below to manage your property photos easily:

Uploading Property Photos to the Photo Gallery:

  1. Select Photo Gallery in the Property menu.
  2. Choose the photo category you want to upload from the list of available sections in the dropdown menu.
  3. Click the Add Photo icon.
  4. In the pop-up window that appears, click the Browse button to choose the photos you want to upload from your computer. You can upload multiple photos at once with a minimum size of 65 kB, a maximum size of 5 MB, and a maximum resolution of 4000×4000 pixels.
  5. Select the photos you want to add to the Photo Gallery by ticking the box at the top right corner of each photo.
  6. Save changes by clicking the Add button located at the bottom right of the pop-up window.
  7. The photos will be automatically added to the Photo Gallery according to the section you chose.

Removing Property Photos from the Photo Gallery:

Follow these steps to delete property photos that have been uploaded previously:

  1. Click the trash bin icon located at the bottom right corner of the photo you want to delete.
  2. Confirm the delete request by selecting Yes, remove
  3. The selected photo will be immediately removed from the Photo Gallery.

You can also add more photo categories by clicking Add another section for this hotel. We recommend creating at least 4 photo categories, including exterior photos, bedroom photos, bathroom photos, and other facilities. You can also upload room photos in the Room Photos tab in the same menu.

What photos do I need to upload?

Updated on 9th October 2023

Great photos can influence guests’ decisions and provide accurate information about the property. We recommend that you upload at least 15 photos which include all room types, facilities, and relevant details for guests.

Here are the details of the photos that need to be uploaded:

  1. Room photos
    You need to upload a minimum of 4 photos for each room type – 3 room photos from various angles and 1 bathroom photo. You can also show the room amenities such as AC, TV, balcony, etc.
  1. Bathroom photos
    You can also display the bathroom amenities such as toiletries, hairdryer, etc.
  1. Exterior photos
    Exterior photos show the building’s appearance from the outside. Exterior photos can help guests find your property easily.
  1. Facilities photos
    You can also display photos of the facilities available at your property to attract guests, such as restaurants, swimming pools, elevators, lobby, etc.

You can upload property photos in the Photo Gallery submenu under the Property menu. You can also upload photos for each room type in the same menu.

How do I take appealing property photos?

Updated on 9th October 2023

Here are some tips to take appealing property photos:

Using a digital camera:

● Take pictures in landscape

● Adjust the photo size into a 4:3 aspect ratio

● Photos should have a maximum resolution of 4000 px for the length and a minimum of 1000 px for width (The max size for each picture uploaded is 5MB)

● The camera should be around 120-150 cm in height

● You can use a tripod to provide stability

● Don’t turn on the timestamp and watermark setting in your camera

Using a smartphone:

● Don’t use any filter or photo app

● Take pictures in landscape

● Use the standard/high-quality setting and a 4:3 aspect ratio

● Photos should have a maximum resolution of 4000 px for the length and a minimum of 1000 px for width (The max size for each picture uploaded is 5MB)

● The camera should be around 120-150 cm in height

● You can turn on the HDR (High Dynamic Range) Setting

● Avoid the flash

● Don’t use a zoom filter

● Don’t turn on the timestamp and watermark setting in your camera

Here are some dos and don’ts in taking photos:

✓ Show the latest information regarding facilities and service available at the property

✓ You can show the tiket.com plaque

✓ Use photos that don’t violate the guest’s privacy policy

✗ Show any guests

✗ Use photos that are screenshotted or taken from other OTAs

✗ Combine several pictures into one photo

✗ Display blurry photos

✗ Display grainy or pixelated photos

✗ Use a fisheye lens

✗ Do too much editing

✗ Put on any watermark

✗ Display stretched and distorted pictures

✗ Show the photographer’s reflection on the mirror

✗ Take pictures when the TV is on

✗ Use black and white pictures

What is the property content score?

Updated on 14th June 2024

Property content score is a score that evaluates the completeness of your property content with a maximum score of 100%. Achieving a high property content score is crucial as it can enhance the visibility, guest experience, and property bookings.

There are 6 crucial elements that need to be completed to achieve a property content score of 100%:

  1. Photo Gallery
    Good photos can influence guest decisions and provide accurate information about the property. Here’s how to complete the photo element:
    – Upload a minimum of 15 photos on the extranet
    – Upload a minimum of 1 exterior photos of the property
    – Create 3 sections in the property photos
    – Upload a minimum of 2 photos for each available room type
  2. Room Data
    Complete the following 2 important information for each available room type at the property:
    – Room size
    – Smoking policy
  3. Property Details
    Provide specific information regarding property details and policies to set the right expectations for guests:
    – Property details (check-in/out time, property name, property type, rating star, and chain)
    – General policies (gender, age, pet policy, marriage policy, smoking policy, deposit, and alcohol)
  4. Property General Info
    Ensure guests have general information about the property by including:
    – Property address and pinpoint location
    – Phone number
  5. Popular Property Facilities
    Complete information on popular property facilities available on the facilities list in the Facilities & Services menu.
  6. Popular Room Amenities
    Complete information on popular amenities in the amenities list for each available room type at the property.

Each element has its own scoring number based on the number of items within one element. Learn how to complete these 6 crucial elements here.

You can check your property’s content score on the Extranet’s Homepage. If your score is below 100%, navigate to the Content Score submenu under the Property section to identify which elements need to be completed.

How do I edit the property general info?

Updated on 9th October 2023

You can edit the property general information, including property name, address, star rating, chain, and brand through the Property General Info submenu on the Property menu. 

You can display your property pinpoint on Google Maps on your property display page by typing the property name on the available field on the same menu. Make sure you have set the property pinpoint on Google Maps correctly.

What property information do I need to complete?

Updated on 9th October 2023

Here is the property information that you need to complete before renting your property at tiket.com:

  1. Property details
    Write your property descriptions, set the check-in and check-out time and the policies that apply to your property. 
  1. Room data/unit/listing
    Complete all the room data/unit/listing, including room name, type, descriptions, photos, etc. 
  1. Property general information
    Fill in the property name and address, and set the pinpoint on Google Maps. You also need to complete the contact details of the property’s PICs. 
  1. Photo Gallery
    Upload high-quality property photos to attract guests’ attention. 
  1. Facilities and services list
    Complete the facilities and services available at your property by choosing from the facilities and services list.

You can find and complete all this information on the Property menu and choose the submenu you wish to edit.

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