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How do I take appealing property photos?

Updated on 9th October 2023

Here are some tips to take appealing property photos:

Using a digital camera:

● Take pictures in landscape

● Adjust the photo size into a 4:3 aspect ratio

● Photos should have a maximum resolution of 4000 px for the length and a minimum of 1000 px for width (The max size for each picture uploaded is 5MB)

● The camera should be around 120-150 cm in height

● You can use a tripod to provide stability

● Don’t turn on the timestamp and watermark setting in your camera

Using a smartphone:

● Don’t use any filter or photo app

● Take pictures in landscape

● Use the standard/high-quality setting and a 4:3 aspect ratio

● Photos should have a maximum resolution of 4000 px for the length and a minimum of 1000 px for width (The max size for each picture uploaded is 5MB)

● The camera should be around 120-150 cm in height

● You can turn on the HDR (High Dynamic Range) Setting

● Avoid the flash

● Don’t use a zoom filter

● Don’t turn on the timestamp and watermark setting in your camera

Here are some dos and don’ts in taking photos:

✓ Show the latest information regarding facilities and service available at the property

✓ You can show the tiket.com plaque

✓ Use photos that don’t violate the guest’s privacy policy

✗ Show any guests

✗ Use photos that are screenshotted or taken from other OTAs

✗ Combine several pictures into one photo

✗ Display blurry photos

✗ Display grainy or pixelated photos

✗ Use a fisheye lens

✗ Do too much editing

✗ Put on any watermark

✗ Display stretched and distorted pictures

✗ Show the photographer’s reflection on the mirror

✗ Take pictures when the TV is on

✗ Use black and white pictures

Upload Property Photos

What is the property content score?

Updated on 14th June 2024

Property content score is a score that evaluates the completeness of your property content with a maximum score of 100%. Achieving a high property content score is crucial as it can enhance the visibility, guest experience, and property bookings.

There are 6 crucial elements that need to be completed to achieve a property content score of 100%:

  1. Photo Gallery
    Good photos can influence guest decisions and provide accurate information about the property. Here’s how to complete the photo element:
    – Upload a minimum of 15 photos on the extranet
    – Upload a minimum of 1 exterior photos of the property
    – Create 3 sections in the property photos
    – Upload a minimum of 2 photos for each available room type
  2. Room Data
    Complete the following 2 important information for each available room type at the property:
    – Room size
    – Smoking policy
  3. Property Details
    Provide specific information regarding property details and policies to set the right expectations for guests:
    – Property details (check-in/out time, property name, property type, rating star, and chain)
    – General policies (gender, age, pet policy, marriage policy, smoking policy, deposit, and alcohol)
  4. Property General Info
    Ensure guests have general information about the property by including:
    – Property address and pinpoint location
    – Phone number
  5. Popular Property Facilities
    Complete information on popular property facilities available on the facilities list in the Facilities & Services menu.
  6. Popular Room Amenities
    Complete information on popular amenities in the amenities list for each available room type at the property.

Each element has its own scoring number based on the number of items within one element. Learn how to complete these 6 crucial elements here.

You can check your property’s content score on the Extranet’s Homepage. If your score is below 100%, navigate to the Content Score submenu under the Property section to identify which elements need to be completed.

Complete the Property Content Score

How do I edit the property general info?

Updated on 9th October 2023

You can edit the property general information, including property name, address, star rating, chain, and brand through the Property General Info submenu on the Property menu. 

You can display your property pinpoint on Google Maps on your property display page by typing the property name on the available field on the same menu. Make sure you have set the property pinpoint on Google Maps correctly.

Edit Property General Info

What property information do I need to complete?

Updated on 9th October 2023

Here is the property information that you need to complete before renting your property at tiket.com:

  1. Property details
    Write your property descriptions, set the check-in and check-out time and the policies that apply to your property. 
  1. Room data/unit/listing
    Complete all the room data/unit/listing, including room name, type, descriptions, photos, etc. 
  1. Property general information
    Fill in the property name and address, and set the pinpoint on Google Maps. You also need to complete the contact details of the property’s PICs. 
  1. Photo Gallery
    Upload high-quality property photos to attract guests’ attention. 
  1. Facilities and services list
    Complete the facilities and services available at your property by choosing from the facilities and services list.

You can find and complete all this information on the Property menu and choose the submenu you wish to edit.

Complete Property Details

How do I create the check-in guide for my guests?

Updated on 12th October 2023

Provide the best experience for your guests even before they check in through a comprehensive and clear Check-in Guide. You can also save time as it contains the answers to frequently asked questions.

You can complete the Check-in Guide in the Check-in Guide tab on the Property Details menu. Switch the toggle on to send the Check-in Guide to your guests.

Here are some information you can share on the Check-in Guide:

– Check-in instructions, such as contact details of the receptionist or property manager, check-in time, access codes, etc.
– Important information that guests need to know, such as required deposit fees, property rules, etc. 

– Directions to the property and nearby places around the property.

The information in the Check-in Guide will not be displayed on your property page. However, it will be sent to guests who book your property through a separate email from the e-voucher.

Create Check-in Guide

How do I set the policy and price for children?

Updated on 29th November 2024

If your property allows guests of all ages, you will need to set up a children policy. A children policy can help you maximize your revenue by setting attractive rates for families traveling with children.

You can set the policy and price for child guests in the Policy & Price for Children menu on the Extranet by following these steps:

  1. Click the Policy & Price for Children menu
  2. Set the maximum age for child guests
  3. Choose the children policy applicable to your property
    Select Allow children to stay for free if children below the specified maximum age can stay without additional charges
    Select Set additional prices for children if you want to set special prices for children guests
  4. If you choose Set additional prices for children, you will need to set age ranges for each child age group
  5. Fill in the children rate plan’s name and connect it to the applicable adult rate plan. You can select more than one linked rate plan
  6. Fill in the price column according to the fee you want to charge for child guests. You can set different prices for each child age group
  7. Click the Save settings button to save your changes

You can also set child policies through the Children Policies tab in the Property Details menu.

You can change the previously set policy by clicking the Edit settings button in the top right corner of the page. You will also receive a notification to update children prices if there are any policy changes.

Set Policy & Price for Children

How do I connect my property to a Channel Manager?

Updated on 8th April 2024

If your property is listed on multiple OTAs, you can use a Channel Manager to manage your property more easily. A Channel Manager is a software that can help you manage your property rates and availability across multiple OTAs at once. By using a Channel Manager, you will no longer need to set rates and availability on each OTA’s Extranet platform individually.

tiket.com has connected with many Channel Managers to help you manage your property. You can see a list of Channel Managers available on tiket.com through the Connectivity menu in the Extranet.

Here are some things you need to check before connecting tiket.com to the Channel Manager:

  1. All room types available on the tiket.com Extranet are complete and active
  2. All rate plans available on the tiket.com Extranet are complete, linked to a room type, and active
  3. Choose a pricing model that suits the capabilities of the Channel Manager you are using. Please contact your Channel Manager service provider for more information on this.
  4. If you are using the Occupancy-based pricing model, deactivate the automatic price reduction feature on all rate plans through the Manage Rates & Availability menu

If your property is already using a Channel Manager, you can connect your Channel Manager to tiket.com using the following steps:

  1. Click the Connectivity menu
  2. Select a Channel Manager from the dropdown menu
  3. Click the Add button
  4. Click Continue

You will receive a notification that you have successfully connected the Channel Manager in the Connectivity menu. Then, you can do the data mapping process for rooms and rate plans on the Channel Manager to connect tiket.com to the Channel Manager you are using.

Once the mapping process is complete, the room rate and availability data on tiket.com Extranet will be automatically updated with the latest information from the Channel Manager. Each reservation from tiket.com will be automatically sent to your Channel Manager to update property availability.

If you have already connected your Channel Manager to tiket.com, your Channel Manager will automatically appear in the Connectivity menu.

The Connectivity menu is only available for adding a Channel Manager. If you want to change or delete the Channel Manager you are using, please contact your Market Manager for assistance or send your request via email to hotelconnectivity@tiket.com.

Add Channel Manager

How do I use the Channel Manager Dashboard? 

Updated on 31st July 2024

This tutorial was created based on the Connectivity menu on the tix.tiket.com website’s desktop version.

After connecting your Channel Manager to tiket.com, you can access various information related to connectivity through the Channel Manager Dashboard in the Connectivity menu.

You will find information such as the Channel Manager name, hotel ID, and the date and user information that connected the Channel Manager to the tiket.com platform in the Channel Manager Data section on that page.

In the Reservation Error Log section, you can find detailed information about reservations from tiket.com that failed to be sent to your Channel Manager, such as itinerary ID, error details, booking status and date, etc. Click the Resolve icon in the right column to resend the failed reservation data to the Channel Manager. If the reservation data is successfully resent, the reservation error message will disappear automatically.

If the reservation data fails to be resent, please contact your Channel Manager for assistance or send your request via email to hotelconnectivity@tiket.com with the error log details. You can find and copy the error log details in the View Log menu.

You can also search for a specific itinerary ID, stay, or booking period through the filters and search bar available. All of this information can be downloaded as a report in .CSV format by clicking Download CSV on the top right corner of the table.

Check Channel Manager Dashboard

What is a cancellation policy?

Updated on 24th June 2024

A cancellation policy is a policy regarding booking cancellation rules that is applicable to the property. The cancellation policy includes a cancellation fee and window. 

A cancellation fee is a fee applicable to the guests if the guests cancel their bookings, usually in a percentage of the total fees, room rate for the first night, total fees, or free cancellation. 

A cancellation window is a period during which the cancellation will be applicable, starting from 12.00 AM of the determined date to the D-1 check-in date at 11.59 PM local time.  

For example, a property has a cancellation policy with a 10% cancellation fee and a 7-day cancellation window.

  • No cancellation fee will be applicable to the guest who cancels his booking 8 days or more before the check-in date.
  • A cancellation fee of 10% of the total fees will be applicable to the guest who cancels his booking 7 days or less before the check-in date.
Add New Rate Plan

What are the cancellation policies available on tiket.com?

Updated on 24th June 2024

tiket.com offers flexible options to set the cancellation policy applicable to your property.

  1. Refundable with cancellation fee
    You can set the cancellation window and fee that will apply to your guests if they cancel their bookings in a percentage of the total fees or room rate for the first night. The commission will be calculated from your cancellation fee.
  1. Non-refundable
    You can also choose the ‘cancellation & rescheduling not allowed’ in the cancellation policy section, so the guests will have to pay all the total fees. The commission will be calculated from the total guest booking fees.
  1. Free cancellation
    Aside from that, you can also offer free cancellation, therefore the guests can cancel their bookings without any charge. The commission will not be applicable for the bookings that have been canceled with a free cancellation policy. 
Add New Rate Plan

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