Updated on 9th October 2023
tiket.com offers flexible options to set the no-show policy that applies to your property.
You can set the no-show fee that will apply to your guests if they don’t come on the check-in date in a percentage of the total fees, room rate for the first night, or the total fees. The commission will be calculated from your no-show fee.
Updated on 9th October 2023
You can set the no-show policy through several menus in the Extranet according to the rate model applicable to your property.
With the Per-day Rate Model, you can set the no-show policy through the Rate Plan, Manage Rates & Availability, and Promo & Campaign menus.
With the Length-of-stay Rate Model, you can only set the no-show policy through the Rate Plan and Manage Rates & Availability menus.
A no-show policy will also be chosen and applied to your property automatically when you choose a cancellation policy that is also available on the same menus.
How to set a no-show policy on the Rate Plan menu:
How to set a no-show policy on the Manage Rates & Availability menu:
How to set a no-show policy on the Promo & Campaign menu:
Updated on 9th October 2023
You can set the no-show policy for every rate plan available at your property through the Rate Plan menu. The no-show policy set in the Rate Plan menu is the standard no-show policy applicable to your property.
You can set the no-show policy for specific dates or room types in a rate plan through the Manage Rates & Availability menu. This no-show policy only applies to the selected dates. The no-show policy set in the Manage Rates and Availability menu will replace the no-show policy set in the Rate Plan menu.
You can set the no-show policy for specific promotions through the Promo & Campaign menu. This no-show policy only applies to the selected promo. The no-show policy set in the Promo & Campaign menu will replace the no-show policy set in the Rate Plan and Manage Rates & Availability menus.
Note that the no-show policy setting through the Promo & Campaign menu is only available in the Per-day Rate Model.
Updated on 17th April 2025
As a part of our commitment to safeguard our user data and ensure the security of your Extranet account, we have implemented a mandatory PIN requirement for all Extranet users accessing VCC (virtual credit card) details and guest contact information. This PIN system replaces the previous OTP (one-time password) procedure.
Follow these steps to set Extranet PIN code:
Aside from creating a new PIN code, you can also use the same menu to change your PIN code.
You will be required to enter your previously set PIN when accessing sensitive information, such as guest contact details and VCC information. The PIN remains valid for 10 minutes, and you will be prompted to re-enter it once the time limit expires.
To further enhance the security of your Extranet account, your PIN will automatically expire every 180 days. You will be required to create a new PIN when accessing sensitive data (VCC details or guest contact information). For security reasons, the new PIN cannot be the same as your previous one.
Updated on 9th October 2023
You can set the user roles that manage your property on the Manage Users on tiket.com’s Extranet.
There are three user roles to choose from:
Users with the Administrator role will receive information about bookings, payment, changes in the Extranet, and password settings for new users.
Administrators also can edit and assign user roles that will manage your property.
Users with the Finance role will receive information about payment and password settings for new users.
Users with the Reservation role will receive information about bookings and password settings for new users.
User roles will also determine the menus they can access. Users with the Administrator role can access all menus in the Extranet. Users with the Finance role can only access Finance and Bookings menus. Meanwhile, users with the Reservation role can access Rates & Availability, Promo & Campaign, and Bookings menus.
Therefore, you can restrict access to some menus by choosing suitable user roles.
Updated on 9th October 2023
This tutorial was created based on the Manage User menu on the tiket.com Extranet’s desktop version.
The users can verify their accounts by inputting the OTP code sent to the users’ email, SMS, or WhatsApp.
The newly registered Extranet users must verify their accounts immediately after logging in.
The existing Extranet users can verify their accounts through the Manage Users menu.
You can also check all users’ verification status in the Manage Users menu.
Updated on 9th October 2023
We will use the registered phone number and email address as the communication channels to contact the properties. Thus, all users must verify their accounts to ensure they can receive the payment and booking information sent to their emails or phone.
Aside from that, the unverified users will have limited access to some Extranet features.
Thus, we recommend you verify your account as soon as possible to access all Extranet features.
Updated on 9th October 2023
This tutorial was created based on the Manage User menu on the tiket.com Extranet’s desktop version.
You can register a new account to manage your property on the Manage User menu. Please note that only users with the Administrator role can register new users.
You can follow the steps below to add a new user:
Updated on 27th March 2024
The Preferred Partner program is tiket.com exclusive program to reward selected partners with additional visibility. With a small additional commission, you can benefit from premium visibility that can increase sales.
As a preferred partner, your property will be displayed through strategic placements that will increase visibility through our in-app marketing channel:
You can check your eligibility, the requirements, and join the Preferred Partner program through the Preferred Partner menu on the Extranet.
Updated on 21st March 2025
To help the users find suitable accommodation for their needs, we have 22 property types available on tiket.com. Generally, the property types available on tiket.com are grouped into two categories, Hotel and Non-Hotel Accommodation (NHA).
The property types categorized as Hotel are usually more common and offer private and shared rooms. Facilities and services are offered depending on the property’s star ratings. There are 8 property types under the Hotel category, such as hotels, hostels, capsule hotels, resorts, etc.
The property types categorized as NHA, commonly known as Villa & Apts., are usually more private and unique. Therefore, they offer a new stay experience. There are 14 property types under the Villa & Apt. category, such as apartments, villas, vacation homes, glamping, etc.
Don’t worry if you don’t know your property type! Because your Market Manager will help you choose the most suitable property type.
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