Updated on 9th October 2023
Double booking, also known as overbooking, is a condition when one room is reserved by two different guests at the same time. And this can cause a problem when guests check in.
If you encounter a double booking issue, please contact tiket.com Customer Care for assistance at 021-3970-8218 for domestic properties, +6221-3970-8218 for properties outside of Indonesia, and email at cc.hotelpartner@tiket.com.
Updated on 7th May 2024
As a trusted Online Travel Agent platform, we need partner support to provide the best staying experience for tiket.com users. For this reason, accommodation providers cannot unilaterally cancel guest bookings. Cancelling bookings will also affect the trust that guests have in your brand and tiket.com. Therefore, you are required to honor all reservations made by the guests.
We understand that sometimes there are unexpected reservation issues, such as double booking, overbooking, or other issues. If a booking problem occurs at your property, the accommodation partner is responsible for finding a solution as soon as possible.
If you need assistance with guest reservation issues, please contact the Accommodation Center team at 021 3970-8218 for properties in Indonesia, +6221 3970-8218 for properties outside Indonesia, and the email address at cc.hotelpartner@tiket.com.
We would also like to remind you to check your property rates and availability regularly to avoid pricing errors, overbooking, or double booking in the future.
Updated on 9th October 2023
The guests can submit the reschedule request based on the policy that applies to their bookings.
If the guest’s booking has a refundable policy, they can reschedule their bookings through the tiket.com app without any further confirmation from the property required. After rescheduling the booking, the guest will receive a new e-voucher with the new check-in and check-out dates, and the guest’s booking details on the Extranet will be updated automatically.
If the guest’s booking has a non-refundable policy, they will need further confirmation from your property to reschedule their booking.
You will receive a reschedule request for a non-refundable booking through email with the reason and supporting documents in the attachment (if any). You can approve or reject the reschedule request via email.
Updated on 9th October 2023
You don’t have to worry if your guests cancel and request a refund for their bookings. tiket.com Accommodation Center team will help you to cancel and refund the guests’ bookings.
The Accommodation Center team will contact you regarding booking cancellations and refund requests. You can review and verify the cancellation requests. After that, the Accommodation Center will refund the guests based on the cancellation policy applied to the bookings.
Please note that the guests can only submit a refund request for bookings with a refundable cancellation policy. Meanwhile, bookings with a non-refundable cancellation policy cannot be cancelled and refunded for any reason.
Updated on 9th October 2023
We understand the need to adjust room rates during high season periods, such as New Year, Eid al-Fitr, etc. Therefore, you can add the surcharge applicable during high-season periods through the Surcharge submenu under the Rates & Availability menu.
Here are the steps to set up a surcharge for high-season periods:
The surcharge will be automatically added to the room rates during the specified period, making it easier for you to manage room rates during high-season periods.
Updated on 1st October 2025
You can enhance the guest experience at your property by adding add-ons at an additional cost through the Add-ons menu.
Here are the steps to add add-ons:
1. Go to the Add-ons > Add-ons List menu
2. Click the Add New Add Ons button at the top right corner
3. Fill in the add-on’s name and description in the available field
4. Select the suitable category and subcategory for the add-on you want to add. You can choose from four categories: meals, room complements, transports, and activities.
5. Choose the type, specify the quantity, and set the price for the new add-on.
6. Switch on the add-on’s status to active so it will appear when guests book your property.
7. You can also upload photos of the add-on you want to offer, then click the Save button to save the changes.
Now you have added an add-on available at your property at an additional cost. Guests who wish to enjoy the add-on can pay the add-on fee when booking your property.
Updated on 1st October 2025
By default, the commission rate for add-ons will be the same as the property commission rate you have agreed with your Market Manager.
However, you can also request changes for the add-ons commission through the Commission submenu under the Finance menu.
Please note that any changes to the commission rate require approval from your Market Manager. Therefore, we recommend you discuss any changes with them first.
Updated on 12th October 2023
Calendar Sync is available on the top right-hand side of the Manage Rates & Availability menu on Extranet.
You can copy the iCal link from other OTAs you want to sync and paste it into the available field. You can import up to 2 (two) iCal links to the Extranet that will be synced one by one. You can also delete and sync the imported calendar manually.
You have to sync tiket.com’s iCal to other OTAs, so the booked dates on tiket.com won’t be available on other OTAs. You can copy the link below the Export Calendar section and import it to the other OTAs’ iCal calendars.
Note: Calendar Sync is only available for villas & apt. that rent an entire place and have already used iCal on other OTAs.
Updated on 12th October 2023
Calendar Sync is an Extranet feature to help you manage your property availability across OTA platforms by synchronizing iCal.
For example, you rent a property on tiket.com and another OTA and use Calendar Sync. When you receive a booking from tiket.com, your property will be set automatically unavailable for a booking on the same date on the other OTA. Thus, it reduces the chances of overbooking.
Note: Calendar Sync is only available for villas & apt. that rent an entire place and have already used iCal on other OTAs.
Updated on 9th October 2023
Calendar Sync and channel manager have different functions.
With more advanced features, Channel Manager can help you update allotment, rate plans, and policies that apply to the property.
Meanwhile, Calendar Sync can update your property availability by synchronizing iCal on different OTAs.
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