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What is Extranet?
This tutorial was created based on the tiket.com Extranet’s desktop version.
Extranet is the main dashboard to manage most aspects of your property. Its main purpose is to help you optimize your property’s sales through informative content, competitive rates, and availability. It also includes menus and sections specifically designed to make managing your property needs simple and efficient.
Extranet Homepage
The homepage is designed to provide key information to help you manage your property effectively. Here’s what you’ll find:
- Opportunity Center: A set of recommendations to complete for optimizing the availability and increasing bookings.
- Property Performance: A summary of your property’s performance within the last 30 days.
- Announcement Banner: Updates on promos, campaigns, and tips to optimize your sales.
- Easy Join Promo & Campaign: Easily join on-going promos and campaigns to maximize your sales potential.
Main Menus
In addition to the information on the homepage, you’ll find menus that provide direct access to specific pages, making property management easier. These menus include:
- Property menu:
- Access and complete all the necessary information including facilities, descriptions, and photos to ensure your property stands out and attracts more bookings.
- Rates & Availability menu:
- Set your room rates and manage availability.
- Promo & Campaign menu:
- Join ongoing promos and campaigns to attract more bookings.
- Bookings menu:
- View and manage all your bookings in one place.
- Opportunity Center menu:
- Allows you to identify and resolve any issues that may be preventing you from reaching your full potential by completing a list of tasks, including room and rate plan settings, unavailable dates, potential availability issues, general policies, and children policies.
- Chat menu:
- Respond to guests’ chats and give the best experience.
- Analytics menu:
- Monitor your property’s performance with comprehensive sales data from the last 30 days, including daily average rates, net revenue, bookings, and room nights. Use this information to evaluate your sales strategy and plan your next steps.
Use the menus available based on your needs. Start optimizing your property now! Explore Extranet and find the features that will help you increase exposure and revenue.
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Access Credentials Policy
I hereby consent to the creation/activation and use of the access credentials (i.e. password and personal identification number (PIN Code)) for the access for the system. I understand that the password and/or PIN code is unique and confidential. I hereby agree to:
- Keep my access credentials secure and will not disclose it to any unauthorized persons.
- Immediately notify tiket.com in the event of suspected unauthorized access to my access credentials.
- Take full responsibility for any actions taken regarding the use of my access credentials, including any activities conducted by myself or others who may have access to it.
- Hold harmless tiket.com for any liability and losses incurred due to any misuse or unauthorized access resulting from my actions, and that I assume all risks associated with such misuse.
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How do I add taxpayer ID details on the Extranet?
In accordance with the applicable regulations, every Online Travel Agent (OTA) operating in Indonesia is obligated to pay taxes on the commission fees for every service provided. Therefore, we require all domestic properties to add their Taxpayer Identification Number (NPWP) details on the Extranet. This requirement applies to all properties in Indonesia, for both individually or corporate owned properties.
Here is how to add your property’s taxpayer ID details on the Extranet:
- Click on the Finance menu, then select Taxpayer ID (NPWP)
- Select the taxpayer ID type; Personal NPWP or Corporate NPWP
If the property is individually owned without a separate NPWP, you can select Personal NPWP
If the property is owned by a limited liability company (PT), you can select Corporate NPWP - If you select the Personal NPWP, please complete the following data:
- Your personal taxpayer ID or National Identity Number (NIK)
- Your full name
- Taxpayer ID/National ID document
- If you select the Corporate NPWP, please complete the following data:
- The Corporate taxpayer ID
- Full name as stated on the Corporate taxpayer ID
- Corporate taxpayer ID document
- Other supporting documents such as Business Activity Place Identification Number (NITKU), etc. (if any)
- Double-check the uploaded data and ensure you have read and agreed to the terms and conditions before checking the box provided
- Click the Save button to save the changes
By completing the taxpayer data on the Extranet, you are not only fulfilling your tax obligations as a hotelier, but also contributing to building tax compliance in Indonesia. Aside from that, accurate taxpayer data will facilitate the tax payment process and avoid potential problems in the future.
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What is Min/Max Stay Through and how to use it?
Min/Max Stay is a common term in the hospitality industry that refers to the minimum and maximum stay duration that a guest can book at a property.
Minimum Stay refers to the minimum stay duration that a guest can book at a property. For example, a property may implement a minimum booking of 2 nights during the high season. Maximum Stay refers to the maximum stay duration that a guest can book at a property. It is usually used to manage property availability or create special promotions.
Now you can set the minimum and maximum stay duration as a restriction using the Min/Max Stay Through feature. Unlike the Min/Max Length of Stay feature which also restricts the stay duration, Min/Max Stay Through not only looks at the total duration but also considers the minimum and maximum duration settings on all booking dates. For a clearer explanation, let’s take look at the following example.
A property sets its availability as follows:
- 1st January
- Min Stay: 1 night
- Max Stay: 3 nights
- 2nd January
- Min Stay: 3 nights
- Max Stay: 4 nights
If a guest books for 2 nights and checks in on 1st January, then:
- With Min/Max Length of Stay, the property will be available for booking because the stay duration is greater than the Min Stay (1 night) on the arrival date.
- With Min/Max Stay Through, the property will not be available to book because the stay duration is less than the Min Stay (3 nights) on 2nd January.
So, the difference between the two is that Min/Max Length of Stay only considers the minimum and maximum duration settings on the arrival date. On the other hand, Min/Max Stay Through considers the minimum and maximum duration settings on all booking dates.
The Min/Max Stay Through restriction is only available for properties that use a switcher to manage their availability. You can set the Min/Max Stay Through restriction in your switcher. After setting the Min/Max Stay Through in the switcher, the data will be sent to tiket.com. You can see the Min/Max Stay Through data that you have set in the Extranet.
How to view Min/Max Stay Through on the Calendar view in the tiket.com Extranet:
- Go to the Rates & Availability > Manage Rates & Availability menu
- Click on the date you want to view
- Click Set Restrictions & Cancellations of the rate plan you want to view in the pop-up menu
- The Min/Max Stay Through data from the switcher will be displayed here
Aside from the Calendar view, you can also view Min/Max Stay Through using the List view:
- Go to the Rates & Availability > Manage Rates & Availability menu
- Click the List view mode in the upper right corner
- Set the period you want to view by selecting the start and end date at the top of the page. We will display the upcoming one week by default
- Select the rate plan you want to view and scroll down to see the restrictions that apply to that specific rate plan
- The Min/Max Stay Through data from the switcher will be displayed here
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Why do I need to compare my property’s performance with competitors?
By understanding your competitors’ ADR and Room Nights, you can compare your property’s performance to theirs. This comparison will help you set the metrics to improve your property’s performance. Manage Competitive Set
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How do I read the competitive set data?
The displayed Competitive Set data represents the average ADR or Room Nights from the properties you select. For example, if you select 10 properties for your Competitive Set, the displayed data will reflect the average performance metrics of those 10 properties.
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How is ADR measured?
Here’s how ADR is calculated: (The total amount the guests paid) / (The total number of bookings) / (The total number of Room Nights)
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What is Room Nights?
Room Nights refer to the total number of rooms booked by guests multiplied by the number of nights those guests stay. It informs you how frequently guests use your rooms during a particular period.
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What are YoY and YTD?
Year on Year (YoY) is a comparison of your metrics from the previous year to the current year, which will let you observe how your property’s performance has changed from the previous year. Year to Date (YTD) refers to your metrics from the beginning of the year until now, giving you a summary of your property’s performance over the course of the year.
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What is revenue?
Revenue is the total net sales received by properties in certain period.
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