Skip to content
Extranet
Search

How do I calculate my earnings?

Updated on 28th June 2024

This tutorial was created based on the Rates & Availability and Promo & Campaign menus through the tix.tiket.com website’s desktop version.

We understand your need to know the breakdown of your earnings when renting accommodations on tiket.com. Now, you can easily find the detailed information of your earnings through the Price Breakdown feature. This feature can be found in two Extranet’s main menus, Rates & Availability and Promo & Campaign.

How to find price breakdown on the Rates & Availability menu:

  1. Click on Rates & Availability > Manage Rates & Availability
  2. Select the month and room name you want to check at the top of the calendar
  3. Choose one or multiple dates according to your preference
  4. Your earnings will be displayed on the bottom left of the price and restrictions per rate plan. Click the Price Breakdown button for more information
  5. The detailed price breakdown will be displayed in a pop-up window

Note: Information about your earnings and the Price Breakdown button will only be available if the rate plan is greater than 0. If you update the price, click the refresh price button below the earnings to see the price breakdown with the new price.

You can also check the price breakdown when joining a campaign or creating a promo.

How to find the price breakdown on the Promo & Campaign menu:

  1. Click on Promo & Campaign > Add New
  2. Choose a campaign or promo type you want to create. We will create a promo as an example for this tutorial.
  3. Complete all promo details, including name, stay period, room type, and rate plan.
  4. Click the Review Promo button to see the price breakdown.
  5. The detailed price breakdown will be displayed in a pop-up window. Select the stay period, number of guests and rooms, room type, and other filters to calculate price and income details.
  6. Click the Create Promo button to save the promo.

The price breakdowns are displayed based on the base room price per night. If you choose more than one date, you can view the price breakdown per night by clicking the right and left arrow buttons.

The daily net earning is calculated from the gross room price plus surcharge, minus promotional discounts and tiket.com commission. You can find the total fees paid by guests and your total earnings at the bottom of the price breakdown.

Create Promo

What are the types of promotions available on Extranet?

Updated on 24th November 2025

There are two types of promotions that you can create on the Extranet: regular promos and targeted promos.

The regular promos are promos you can create anytime and are available for all users. Some regular promos that you can use to promote your property:

  • Last Minute Offer
    You can give a special offer for the guests who book last-minute
  • Bonus Night Offer
    You can give a free night’s stay to guests who stay for a minimum of two nights
  • Hotel Now
    You can give a special offer for the guests who book and check-in on the same day from 6 PM – 4 AM
  • Value Added
    You can give extra benefits to the guests, such as free meals, vouchers, or transport
  • Discount
    You can set attractive discounts for the guests
  • Early Bird Offer
    You can give a special offer for the guests who book early before the check-in date

Aside from regular promos, there are promos to give the best offer for specific users. There are five targeted promos that you can choose from:

  • Cross-selling Rate
    You can offer special rates to guests who have purchased other products from tiket.com, such as flights, activities, and more.
  • Geo Rate
    You can offer special rates based on the guest’s country of origin.
  • Corporate Promo (Discount)
    You can offer exclusive discounted rates for corporate users.
  • Corporate Promo (Value Added)
    You can offer additional benefits such as meals, vouchers, transportation, or other perks for corporate bookings.
  • B2B Affiliate Promo (Discount)
    You can offer special discounted rates for users who make bookings through our affiliate partners.

You can create a new promotion on the Promo & Campaign > Add New menu on Extranet.

Create Promo

How do I join tiket.com’s campaigns?

Updated on 27th March 2024

This tutorial was created based on the Promo & Campaign menu on the tix.tiket.com website’s desktop version.

Compared to the promos you can create anytime, you can only join tiket.com’s campaigns according to their schedules.

The campaign is tiket.com’s promotional activity aims to increase customer purchase intention and bookings through attractive discounts. We also welcome partners to join our campaigns. The participating partners will get premium visibility and placements on tiket.com’s app, social media, or other promotional media.

These are some of tiket.com regular campaigns:

  • Saleprise
    Surprise monthly discounts on certain dates and hour
  • Malu Tanggal Muda
    The campaign held every PayDay period
  • Online Tiket Week (OTW)
    tiket.com’s flagship campaign to welcome the holiday period 
  • Gledek Price
    Additional discounts on certain hours during the OTW period
  • Tiket Hari Raya (THR)
    Campaign to welcome the Eid al-Fitr holiday
  • Twin Dates Sale (9.9, 10.10, 11.11, etc.)
  • And other thematic campaigns

You can check the upcoming and ongoing campaigns, campaign details, and settings on the Promo & Campaign > Add New menu. You can also participate in your selected campaign by clicking the Join Campaign button. 

Join Campaign

What is Property Protection insurance?

Updated on 12th November 2024

Property protection insurance is a product designed specifically to protect property owners in the Villa & Apt. accommodation category when renting out their property on tiket.com. This insurance provides compensation to the property’s owner and/or other third-parties in the event of a loss covered by the policy according to the chosen package.

There are 3 property protection packages to choose from:

  1. Standard Package
  • Compensation for property damage or loss of buildings and its content with coverage up to a maximum of IDR 25,000,000
  • Cost IDR 5,000 per night
  1. Premium Package
  • Compensation for property damage or loss of buildings and its content with coverage up to a maximum of IDR 25,000,000
  • Personal injury or property damage to third parties (occupants or others), with coverage up to a maximum of IDR 25,000,000
  • Cost IDR 7,700 per night
  1. Maximum Package
  • Compensation for property damage or loss of building and its content with coverage up to a maximum of IDR 50,000,000
  • Cost IDR 10.000 per night

This Property Protection insurance feature will be automatically activated and can be accessed through the Insurance Menu on the Extranet page available to property owners on tiket.com. To make managing Property Protection more practical, all rooms (existing and newly created) will automatically be registered under the standard package. 

If you have previously activated Property Protection, we will use the current beneficiary contact details. If not, we will use your property’s primary contact details as the beneficiary. 

Manage Property Protection

How do I manage Property Protection insurance?

Updated on 23rd August 2024

You can change or deactivate the package for each room type through the Insurance menu if necessary.

Here are the steps to follow if you want to change the Property Protection package:

  1. Go to Insurance menu on Extranet
  2. Choose the unit name you want to change
  3. Click Edit on the right side of the unit name
  4. Choose the new Property Protection package
  5. Click Upgrade Package to save the changes

Here are the steps to follow if you want to deactivate the Property Protection package:

  1. The inactive status toggle will turn gray
  2. Go to Insurance menu on Extranet
  3. Choose the unit name you want to deactivate
  4. Click the Status toggle for the room unit you want to deactivate
Manage Property Protection

How do I find out my property’s performance?

Updated on 31st January 2024

In the pursuit of data-driven decisions and continuous improvement, understanding your property’s performance is crucial. Therefore, we have equipped our Extranet with Analytics features that could help you review your property’s performance through key metrics and benchmarking with similar properties.

  1. Business Key Metrics

Explore a comprehensive summary featuring six key metrics on the Performance Report:

  • Sales: total revenue generated by your property
  • Booking: total confirmed bookings at your property
  • Average Daily Rate: the average room rate per night
  • Room Night: number of rooms booked multiplied by the length of stay
  • Booking Window: number of days between the booking date and actual check-in date
  • Length of Stay: average duration guests stay at your property.

Use filters to customize the report period and compare performance with the previous period, last week, last month, or Competitive Set.

  1. Competitive Set

Compare your property’s performance with similar ones easily using the Competitive Set feature. This tool groups properties similar to yours, serving as a benchmark for performance assessment.

How to create a competitive set:

  1. Click on Analytics > Competitive Set
  2. Review the suggested properties on the left column. These properties are similar to yours based on location, property type, and star
  3. Add a property to your Competitive Set by click the + icon on the right side of the property name 
  4. You can also type the property name on the search bar to add your own choice
  5. Add 5-30 properties to your competitive set
  6. Click on the Save button to save changes

Tracking these metrics and using Competitive Set as a benchmark provide a holistic view of your property’s performance. You can use these data to optimize your revenue, create marketing strategies, adjust pricing and overall business strategy.

Create Competitive Set

How do I choose the right promo or campaign for my property?

Updated on 29th August 2024

This tutorial was created based on the Promo & Campaign menu on the tix.tiket.com website’s desktop version.

tiket.com offers a variety of campaigns and promos to help its partner properties attract more bookings. However, with so many choices available, we understand that accommodation partners need help in determining which promotions or campaigns are right for their property. 

That’s why we launched the Promo & Campaign Analytics feature. This feature provides valuable insights into the performance of your promotions and campaigns, so you can make informed decisions about which ones are most effective for your property. You can find the feature in the Your Promo and Your Campaign menus on tiket.com.

Here are the detailed information that you can find in the Promo & Campaign Analytics:

  • Total revenue
    The total revenue generated from bookings that used the promo or campaign, in the hotel’s chosen currency
  • Total booking
    The total number of bookings that used the promo or campaign 
  • Total room night
    The total number of room nights booked multiplied by the length of stay, for all bookings that used the promotion or campaign
  • Average length of stay
    The average length of stay for bookings that used the promotion or campaign.
  • Average booking window
    The average difference between the booking date and the check-in date for bookings that used the promotion or campaign

With the 5 metrics above, you can easily see the impact of each promotion and campaign on your property’s bookings and revenue. A summary of your ongoing promotions and campaigns is available at the top of the page. Use the filters available to sort data by booking period. You can also view the benefits and cancellation policies applicable to each promotion and campaign in the table provided. The information displayed is based on the data from the promotion and campaign that you have participated in.

Check the Promo & Campaign Analytics

How do I activate the Chat Feature at my property?

Updated on 9th October 2023

With the Chat feature, you can directly contact guests who have booked your property through the Extranet. You can activate the Chat feature by clicking on the Activate The Chat Feature button in the Chat menu on the Extranet.

Once you have activated this feature, you can reply to guests’ messages in the Chat menu or by clicking on the chat icon in the bottom right corner of the screen. 

In addition to replying to guest messages, you can add answers to frequently asked questions, making it easier for guests to find important information regarding your property and their bookings.

Don’t forget to check your chat inbox regularly so you don’t miss any messages from your guests!

Activate Chat Feature

How do I reply chat by email?

Updated on 26th February 2025

This tutorial was created based on how to reply emails using the Gmail desktop website.

We have updated the Chat feature to make it easier for properties to receive and respond to guest messages. Previously, properties could only receive and reply to guest messages through the Extranet dashboard. With this update, properties can now respond to guest messages directly via the Reply button in the email without needing to access the Extranet.

The information included in the email is as follows:

  1. Chat message
  • Content
  • Time sent
  1. Guest reservation details
  • Itinerary ID
  • Guest name
  • Number of room
  • Room name & rate plan
  • Length of stay
  • Check-in & check-out times
  • Special requests (if any)

To receive notifications and respond to messages via email, please ensure that you have activated the message notification settings in the Chat menu on the Extranet. You can reply to guest messages up to 7 days after the check-out date. All message history is available in the Chat menu on the Extranet.

Activate Chat Feature

How do I improve the Chat feature performance?

Updated on 4th January 2024

After activating the Chat feature on the Extranet, it is important for you to consistently improve your property’s performance. To assist you in understanding your current Chat performance, we have launched a Chat banner to provide insights related to your property’s performance in responding to guest messages. You can find this Chat banner under Today’s Check-ins and Bookings on the Homepage or at the top of the Chat page on the Extranet.

We use two indicators to assess your property’s Chat performance: property response rate and response time. The response rate indicates the percentage of guest chats responded to within a 24-hour period out of the total chats your property receives. Meanwhile, response time refers to the average time it takes for you to reply to each guest’s chat. The Chat performance metrics are calculated based on the last 30 days of data and are updated every Tuesday.

Here are some tips to improve your property’s Chat performance:

  1. Respond to all incoming guest chats.
    The more guest chats you respond to, the higher the property response rate, the better your chat performance. To achieve a good response rate, make sure that the property response rate reaches a minimum of 65%.
  2. Respond to guest chats as quickly as possible
    The faster you respond to guest chats, the shorter the property response time, the better your chat performance. To achieve a good response rate, make sure the property response time stays below 12 hours.
  3. Always conclude the chat by sending a closing message. It’s important to note that the property response rate is calculated based on the last response from the property.

Aside from enhancing your property’s Chat performance, you can use the tips to provide a positive experience to your guests even before they check-in to your property.

Don’t worry if you receive guest chats outside of working hours, as we calculate the response rate and time based on the working hours from 09.00 AM to 06.00 PM at the local time of the property. You can also find more detailed information about the assessment of your property’s Chat performance by hovering your cursor over the “i” icon below your current response rate and time.

Check Chat Performance

Tell us more detail

0 / 250

Tell us more detail

0 / 250