Property Details

Property Policy

Learn about the no-show and children policies and find out how to set your property policies using various menus on the tiket.com Extranet.

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Property Policy

How do I set the policy and price for children?
Updated on 29th November 2024
If your property allows guests of all ages, you will need to set up a children policy. A children policy can help you maximize your revenue by setting attractive rates for families traveling with children.

You can set the policy and price for child guests in the Policy & Price for Children menu on the Extranet by following these steps:
1. Click the Policy & Price for Children menu
2. Set the maximum age for child guests
3. Choose the children policy applicable to your property
  Select Allow children to stay for free if children below the specified maximum age can stay without additional charges
  Select Set additional prices for children if you want to set special prices for children guests
4. If you choose Set additional prices for children, you will need to set age ranges for each child age group
5. Fill in the children rate plan’s name and connect it to the applicable adult rate plan. You can select more than one linked rate plan
6. Fill in the price column according to the fee you want to charge for child guests. You can set different prices for each child age group
7. Click the Save settings button to save your changes
You can also set child policies through the Children Policies tab in the Property Details menu.

You can change the previously set policy by clicking the Edit settings button in the top right corner of the page. You will also receive a notification to update children prices if there are any policy changes.

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What is a no-show policy?

Updated on 9th October 2023

A no-show policy is a policy regarding rules that is applicable to the property when the guests don’t come on the check-in date. The no-show policy includes a no-show fee.

A no-show fee is a fee that applies to the guests if the guests don’t come on the check-in date, usually in a percentage of the total fees, the room rate for the first night, or the total fees.

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What are the no-show policies available on tiket.com?

Updated on 9th October 2023

tiket.com offers flexible options to set the no-show policy that applies to your property.

You can set the no-show fee that will apply to your guests if they don’t come on the check-in date in a percentage of the total fees, room rate for the first night, or the total fees. The commission will be calculated from your no-show fee.

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How do I set a no-show policy on tiket.com?
Updated on 9th October 2023
You can set the no-show policy through several menus in the Extranet according to the rate model applicable to your property.

With the Per-day Rate Model, you can set the no-show policy through the Rate Plan, Manage Rates & Availability, and Promo & Campaign menus.

With the Length-of-stay Rate Model, you can only set the no-show policy through the Rate Plan and Manage Rates & Availability menus.

A no-show policy will also be chosen and applied to your property automatically when you choose a cancellation policy that is also available on the same menus.

How to set a no-show policy on the Rate Plan menu:
1. Click the Rates & Availability menu and choose the Rate Plan submenu
2. Click the Add New Rate Plan button if you want to make a new rate plan
3. Click the Edit icon if you wish to edit the no-show policy for an existing rate plan
4. Fill in the No-show Policy that applies to the rate plan
5. Click the Add New Rate Plan button to save a new rate plan or the Edit Rate Plan button to save changes
How to set a no-show policy on the Manage Rates & Availability menu:
1. Click the Rates & Availability menu and choose the Manage Rates & Availability submenu
2. Click the date you wish to change on the calendar
3. Click Set Restrictions & Cancellation
4. Set the toggle Specific Cancellation Policy on
5. Choose and fill in the specific no-show policy that applies to the date
6. Click the Save button to save changes
How to set a no-show policy on the Promo & Campaign menu:
1. Click the Promo & Campaign menu and choose the Add New submenu
2. Choose the type of promo you wish to create
3. Answer Yes for the “Do you want to set the specific cancellation policy for this promo?” question
4. Fill in the specific no-show policy that applies to the promo
5. Click the Create Promotion button to save changes
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What are the differences between the no-show policy settings?

Updated on 9th October 2023

You can set the no-show policy for every rate plan available at your property through the Rate Plan menu. The no-show policy set in the Rate Plan menu is the standard no-show policy applicable to your property.

You can set the no-show policy for specific dates or room types in a rate plan through the Manage Rates & Availability menu. This no-show policy only applies to the selected dates. The no-show policy set in the Manage Rates and Availability menu will replace the no-show policy set in the Rate Plan menu.

You can set the no-show policy for specific promotions through the Promo & Campaign menu. This no-show policy only applies to the selected promo. The no-show policy set in the Promo & Campaign menu will replace the no-show policy set in the Rate Plan and Manage Rates & Availability menus.

Note that the no-show policy setting through the Promo & Campaign menu is only available in the Per-day Rate Model.

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