Property Policy

A cancellation policy is a policy regarding booking cancellation rules that is applicable to the property. The cancellation policy includes a cancellation fee and window. 

A cancellation fee is a fee applicable to the guests if the guests cancel their bookings, usually in a percentage of the total fees, room rate for the first night, total fees, or free cancellation. 

A cancellation window is a period during which the cancellation will be applicable, starting from 12.00 AM of the determined date to the D-1 check-in date at 11.59 PM local time.  

For example, a property has a cancellation policy with a 10% cancellation fee and a 7-day cancellation window.

• No cancellation fee will be applicable to the guest who cancels his booking 8 days or more before the check-in date.
• A cancellation fee of 10% of the total fees will be applicable to the guest who cancels his booking 7 days or less before the check-in date.

tiket.com offers flexible options to set the cancellation policy applicable to your property.

1. Refundable with cancellation fee
   You can set the cancellation window and fee that will apply to your guests if they cancel their bookings in a percentage of the total fees or room rate for the first night. The commission will be calculated from your cancellation fee.

2. Non-refundable
   You can also choose the ‘cancellation & rescheduling not allowed’ in the cancellation policy section, so the guests will have to pay all the total fees. The commission will be calculated from the total guest booking fees.

3. Free cancellation
   Aside from that, you can also offer free cancellation, therefore the guests can cancel their bookings without any charge. The commission will not be applicable for the bookings that have been canceled with a free cancellation policy. 

You can set the cancellation policy through several menus in the Extranet according to the rate model applicable to your property.

With the Per-day Rate Model, you can set the cancellation policy through the Rate Plan, Manage Rates & Availability, and Promo & Campaign menus.

With the Length-of-stay Rate Model, you can only set the cancellation policy through the Rate Plan and Manage Rates & Availability menus.

How to set a cancellation policy on the Rate Plan menu: 

1. Click the Rates & Availability menu and choose the Rate Plan submenu 
2. Click the Add New Rate Plan button if you want to make a new rate plan 

Click the Edit icon if you wish to edit the cancellation policy for an existing rate plan 

3. Fill in the Cancellation Policy that applies to the rate plan 
4. Click the Add New Rate Plan button to save a new rate plan or the Edit Rate Plan button to save changes 

How to set a cancellation policy on the Manage Rates & Availability menu:

1. Click the Rates & Availability menu and choose the Manage Rates & Availability submenu 
2. Click the date you wish to change on the calendar 
3. Click Set Restrictions & Cancellation
4. Set the toggle Specific Cancellation Policy on 
5. Choose and fill in the specific cancellation policy that applies to the date 
6. Click the Save button to save changes

How to set a cancellation policy on the Promo & Campaign menu:

1. Click the Promo & Campaign menu and choose the Add New submenu
2. Choose the type of promo you wish to create 
3. Answer Yes for the “Do you want to set the specific cancellation policy for this promo?” question
4. Fill in the specific cancellation policy that applies to the promo
5. Click the Create Promotion button to save changes

You can set the cancellation policy for every rate plan available at your property through the Rate Plan menu. The cancellation policy set in the Rate Plan menu is the standard cancellation policy applicable to your property.

You can set the cancellation policy for specific dates or room types in a rate plan through the Manage Rates & Availability menu. This cancellation policy only applies to the selected dates.  The cancellation policy set in the Manage Pricing and Availability menu will replace the cancellation policy set in the Rate Plan menu.

You can set the cancellation policy for specific promotions through the Promo & Campaign menu. This cancellation policy only applies to the selected promo. The cancellation policy set in the Promo & Campaign menu will replace the cancellation policy set in the Rate Plan and Manage Pricing & Availability menus.

Note that the cancellation policy setting through the Promo & Campaign menu is only available in the Per-day Rate Model.

A no-show policy is a policy regarding rules that is applicable to the property when the guests don’t come on the check-in date. The no-show policy includes a no-show fee. 

A no-show fee is a fee that applies to the guests if the guests don’t come on the check-in date, usually in a percentage of the total fees, the room rate for the first night, or the total fees.

tiket.com offers flexible options to set the no-show policy that applies to your property. 

You can set the no-show fee that will apply to your guests if they don’t come on the check-in date in a percentage of the total fees, room rate for the first night, or the total fees. The commission will be calculated from your no-show fee.

You can set the no-show policy through several menus in the Extranet according to the rate model applicable to your property.

With the Per-day Rate Model, you can set the no-show policy through the Rate Plan, Manage Rates & Availability, and Promo & Campaign menus.

With the Length-of-stay Rate Model, you can only set the no-show policy through the Rate Plan and Manage Rates & Availability menus.

A no-show policy will also be chosen and applied to your property automatically when you choose a cancellation policy that is also available on the same menus.

How to set a no-show policy on the Rate Plan menu: 

1. Click the Rates & Availability menu and choose the Rate Plan submenu 
2. Click the Add New Rate Plan button if you want to make a new rate plan 
3. Click the Edit icon if you wish to edit the no-show policy for an existing rate plan 
4. Fill in the No-show Policy that applies to the rate plan 
5. Click the Add New Rate Plan button to save a new rate plan or the Edit Rate Plan button to save changes 

How to set a no-show policy on the Manage Rates & Availability menu:

1. Click the Rates & Availability menu and choose the Manage Rates & Availability submenu 
2. Click the date you wish to change on the calendar 
3. Click Set Restrictions & Cancellation
4. Set the toggle Specific Cancellation Policy on 
5. Choose and fill in the specific no-show policy that applies to the date 
6. Click the Save button to save changes

How to set a no-show policy on the Promo & Campaign menu:

1. Click the Promo & Campaign menu and choose the Add New submenu
2. Choose the type of promo you wish to create 
3. Answer Yes for the “Do you want to set the specific cancellation policy for this promo?” question
4. Fill in the specific no-show policy that applies to the promo
5. Click the Create Promotion button to save changes

You can set the no-show policy for every rate plan available at your property through the Rate Plan menu. The no-show policy set in the Rate Plan menu is the standard no-show policy applicable to your property.

You can set the no-show policy for specific dates or room types in a rate plan through the Manage Rates & Availability menu. This no-show policy only applies to the selected dates. The no-show policy set in the Manage Rates and Availability menu will replace the no-show policy set in the Rate Plan menu.

You can set the no-show policy for specific promotions through the Promo & Campaign menu. This no-show policy only applies to the selected promo. The no-show policy set in the Promo & Campaign menu will replace the no-show policy set in the Rate Plan and Manage Rates & Availability menus.

Note that the no-show policy setting through the Promo & Campaign menu is only available in the Per-day Rate Model.