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How do I add taxes and other fees in the tiket.com Extranet?

Updated on 2nd October 2025

Taxes & Other Fees is a feature in the Extranet that allows you to manage additional charges, such as taxes and service fees, on the price paid by guests. With this feature, you can determine which items are subject to tax, the amount, and how the tax and other fees are displayed on the tiket.com platform.

Here is a step-by-step guide to setting up taxes and other fees:

  1. Click the Finance menu, then select Taxes & Other Fees
  2. Click the Add tax/fee button
  3. Choose the type of tax you want to add from the dropdown menu:
  • Tax: Includes country, regional, city, and area taxes
  • Service Fee
  • Other Fee: Any fee other than a service fee. After selecting, you can immediately set the name for the tax/fee
  1. Choose the tax calculation type and fill in the amount:
  • Percentage: The tax will be calculated based on the percentage you set from the total booking amount
  • Fixed Amount: Guests will be charged a fixed amount that you determined. You can also set the billing type per guest and per night
  1. Determine how the tax is calculated and displayed on tiket.com:
  • Inclusive: The price shown to customers already includes taxes/fees
  • Exclusive: The price shown to customers does not yet include taxes/fees. The tax and fee information will be displayed separately for clarity
  1. Select which costs this tax will be applied to:
  • Room rates
  • Surcharge
  • Children rate plan
  1. If this tax is only valid for a certain period, you can select the start and end dates.
  2. Click the Save settings button to save your setup.

Changing Local Tax Information

In the same menu, you can also view tax information that has been set by your Market Manager, such as tourist tax and local taxes (e.g., country, city, etc.).

You can change local tax information directly through this menu. However, changes for tourist taxes can only be made through our internal system. Please contact your Market Manager for assistance.

Learn About Other Additional Fee Features

The Extranet also provides various other additional fee features that you can explore. Find the feature that is most suitable for you through related articles.

Get Started and Manage Your Additional Fees!

Start setting up your taxes and other fees now to provide clear and accurate information to your guests.

Add Taxes & Other Fees

How do I receive payment from tiket.com?

Updated on 4th January 2024

To receive payment for your property bookings, choose one of two payment methods available at tiket.com.

  1. Virtual Credit Card (VCC)

You will receive a new VCC detail anytime a guest books your property. You can find the VCC details under the Card Number column on the Bookings menu for each itinerary ID. You can charge the VCC using an EDC or other Point of Sale (POS) machines before the expiry date.

  1. Bank Transfer

With the bank transfer payment method, you will receive payment on the registered bank account on the Extranet. You can check the paid booking details on the Finance > Payment List menu.

You can select a payment method available on tiket.com on the Payment Details menu on the Extranet. For security reasons, contact your Market Manager if you would like to change your property’s payment method.

Select Payment Method

How do I receive payment through VCC?

Updated on 4th January 2024

To receive payment through a virtual credit card, you need to select the virtual credit card as your preferred payment method on the Finance > Payment Details menu. You can also choose the payment plan to determine the VCC charging period starting date through the same menu. VCC is valid up to D+60 days after the guest check-in date.

You can charge the VCC incrementally with a maximum amount up to the number of rooms multiplied by the number of nights for one itinerary ID. For example, if a guest books two rooms for two nights at your property, you can charge incrementally up to 4 times for that booking.

How to charge a VCC:

  1. Click the Bookings menu and Search the Bookings submenu 
  2. Find the itinerary ID you wish to charge on the bookings list and scroll left until you find the Card Number column
  3. Click the VCC Details and input your PIN code
  4. You will find the complete VCC Details, such as the name on the card, card number, expiry date, CVC or CVV number, and the swipe period
  5. Input the card number in the EDC or other Point of Sale (POS) machines before the expiry date to charge the VCC

If you need a payment plan option on the booking date for non-refundable bookings, you can contact your Market Manager for further assistance.

Check VCC Details

How do I receive payment through a bank transfer?

Updated on 27th February 2024

This tutorial was created based on the Payment List menu on the tix.tiket.com website’s desktop version.

To receive payment through a bank transfer, you need to select the bank transfer as your preferred payment method on the Finance > Payment List menu. You also need to complete the bank account details that will receive the payment on the same menu. 

The bank transfer payment method is available for both domestic properties and properties outside of Indonesia. Payment will be processed automatically according to the schedule without requiring billing or invoices from your side. For domestic properties, payments will be processed on the guest check-out date. Meanwhile, payments for properties outside of Indonesia will be processed on a weekly basis. Every week, the tiket.com Finance team will recap and process all transactions from the previous week. Please note that the payment processing time may vary depending on your bank’s policies.

Here’s how to check bookings that have been paid via bank transfer:

  1. Click the Finance menu and Payment List submenu
  2. You can see all the paid bookings on the Payment List submenu
  3. Scroll left to find the detailed payment information, such as the total price, payment method, and payment date
Check Payment List

How do I accept payment in another currency?

Updated on 16th May 2025

tiket.com now offers greater flexibility in managing your property’s revenue by allowing you to receive payouts in an alternative currency, in addition to your property’s primary currency. This feature is particularly beneficial for properties under international hotel chains operating in various countries and wishing to receive payouts in their local currency.

Here’s how to add an alternative currency for receiving payouts:

  1. Click the Finance menu in the Extranet and select Payment Details
  2. Choose VCC (Virtual Credit Card) or bank transfer as your property’s payment method
  3. Switch on the Set the payment in alternative currencies toggle 
  4. Select your desired payout currency via the dropdown menu
  5. Click the Save changes button to save your changes

Payouts received in the alternative currency will be converted using the exchange rate applicable on the guest’s booking date. For security reasons, every change to payment methods will first be reviewed and approved by your Market Manager. Once approved, you will be able to receive payouts from tiket.com in the alternative currency you selected.

Please note that this feature only applies to receiving payouts from tiket.com. All other prices and information in the Extranet will be displayed using your property’s primary currency.

Add Alternative Currency

How do I check the incoming reservations for my property?

Updated on 4th December 2023

This tutorial was created based on the booking menu through the tix.tiket.com website’s desktop version.

You can check incoming reservations through the Search Bookings submenu on the Bookings menu on Extranet.

You can sort bookings based on status, check-in date, and booking start and end date. You can also use the search bar to search for a specific booking by itinerary ID or guest name.

Aside from that, you will receive new booking information in real-time through the email addresses registered as the Administrator or Reservation roles every time the guests book your property. If your property has users with Reservation roles, they will receive the new booking information on their email. If not, the information will be sent to the users with Administrator roles instead.

For easier access, you can check the list of guests who will check in today on the Extranet Homepage.

Check Bookings

How do I download guests’ booking vouchers?

Updated on 30th January 2024

This tutorial was created based on the Search Bookings menu on the tix.tiket.com website’s desktop version.

You can find the booking vouchers on the Bookings > Search Bookings menu on the Extranet. You will find your property booking lists sorted by booking time. 

You can download the booking vouchers by clicking the Download Voucher button on the right-hand side of the itinerary ID and guest name. 

Check Bookings

How do I find the guests’ contact information?

Updated on 7th March 2024

Please follow the steps below to find the contact information of the guests who book your property:

  1. Go to the Bookings > Search Bookings menu 
  2. You can search for the guest name from the booking lists or use the search feature.
  3. You can see the guest’s contact information below the Guest Contact Info column and click See Details.
  4. To maintain the guest’s privacy, enter the PIN code you previously set to access the guest’s contact information. Learn how to set your Extranet PIN code here.
  5. You will find the guest’s email address and phone number in a pop-up window on the Extranet.
Check Bookings

How do I boost my property’s sales?

Updated on 16th January 2024

In order to achieve the vision of becoming the most loved OTA in Southeast Asia, our success is undoubtedly intertwined with our partners’ success. Therefore, we always strive to enhance tiket.com’s systems and services to support our accommodation partners in selling and promoting their properties on tiket.com.

Here are some tips to boost the sales of your property:

  1. Ensure your property’s display is appealing

Property photos are the first thing prospective guests see when choosing accommodation for their holidays. Therefore, make sure that the photos displayed on your property page are of high-quality, clear, and showcase the facilities and services that guests can enjoy at your property. Find more information on how to take attractive property photos and what photos you should upload here.

In addition to photos, accurate property information is also crucial to manage guest expectations. So, don’t forget to complete the list of facilities and services available at your property on the Extranet. We also have a content score feature to assess your property’s content. Complete all the information in the content score list and aim for a 100% content score to make your property more attractive to potential guests.

  1. Manage availability and offer competitive prices.

Based on our data, tiket.com users search for accommodation up to 6 months in advance on average. Therefore, we strongly suggest you set your property’s availability at least 6 months in advance so that guests can find your property on the search result page when looking for accommodation.

Additionally, we would like to remind you to set the same price with the price you offer on other OTAs. This helps prevent any pricing disparity issues and ensures competitive prices for tiket.com users. Learn how to set rates and availability for your property here.

  1. Leverage promotions or campaigns as promotional tools.

You can also participate in tiket.com’s ongoing campaigns or create your own promos to offer attractive prices to tiket.com users.

Aside from using promotional features and campaigns, you can also promote your property by joining various tiket.com programs, such as Exclusive Private Deals, Preferred Partner, and Blibli Tiket Rewards. By joining tiket.com programs and campaigns, you will gain visibility benefits across various marketing channels to maximize the sales potential of your property on tiket.com.

  1. Provide the best experience for guests

After successfully attracting potential guests through appealing property display, the next step is to provide the best experience for guests during their stay at your property. Make sure that the facilities and services advertised are available and meet guest expectations.

Providing guests with a pleasant experience can enhance your property’s reputation  and future bookings, as many tiket.com users use previous guest reviews as a consideration before booking accommodations.

These are some tips you can follow to boost your property’s sales on tiket.com. By displaying appealing property photos, providing accurate information, offering competitive prices, leveraging various promotions and campaigns, and providing the best experience for the guests, you can enhance the appeal and visibility of your property on our platform. Thank you for being a part of tiket.com, and let’s work together to achieve the goal of becoming the most loved OTA in Southeast Asia.

Why don’t I receive emails about new bookings?

Updated on 2nd January 2024

This tutorial was created based on the manage users settings process through the tix.tiket.com website’s desktop version.

There are three possible reasons why you don’t receive emails about new bookings at your property. 

  1. The email isn’t registered as Administrator or Reservation.
    Only users with Administrator or Reservation roles will receive information about bookings through email.
    If your property has users with Reservation roles, they will receive the new booking information. If not, the information will be sent to the users with Administrator roles instead. You can check and edit the user role registered with the email address on the Manage Users menu.
  1. There is a typo in the email address.
    You can check the registered email address on the Manage Users menu.
    For security reasons, you cannot edit the already registered email address. If there is a typo in the email address, you can create a new account with the correct email.
  1. Your email address might be blacklisted. 
    You can check your email address blacklist status on the Manage Users menu.
    If you find a notification stating there was an issue when sending information to your email, it means your email address is blacklisted. You can submit an email check request to use your email address to receive information from tiket.com.
Check User Settings

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